ADDING SYSTEM FEATURES Sample Clauses

ADDING SYSTEM FEATURES. For reliability, both the MSC and the HLR have duplicated control component elements that operate synchronously, and duplicated messaging component elements that operate in a load-sharing mode. This duplication offers hardware fault protection, as well as the ability to carry out office extensions and software updates without disrupting service. Batch Change Supplement (BCS) is Northern Telecom's means of enhancing existing features and adding new features to the DMS-MSC and DMS-HLR. The following is an explanation of Northern Telecom's software update procedures that are followed after Customer requests such an update: o Customer is notified of the proposed BCS application schedule. o Each office scheduled for a BCS application is polled approximately 7 weeks prior to the software delivery date. The BCS polling group first contacts Customer to request permission to poll the office, and then dials via remote modem into the MSC/HLR to begin the polling session. Memory usage and current BCS levels are verified on the MSC/HLR. The polling also contains information on the hardware configuration and subscriber database. This information is used by various hardware and software engineering groups who build and deliver the new BCS load. o The polling is used to determine any BCS gating hardware requirements. An example of gating hardware is additional memory requirements, or updated circuit packs. After engineering has evaluated the hardware configuration, any required gating hardware is sent to Site, and is installed in the System for at least 12 days. These 12 days are called the "soak period" during which this new hardware is monitored for stability. Any hardware that becomes defective within the soak period is replaced and must operate a minimum of 72 hours without a fault prior to the BCS application. If there is insufficient time to allow for a 72-hour period, the application will be rescheduled by NTI. This 12-day soak rule decreases the likelihood that the software upgrade will be impacted or unsuccessful due to faulty or unstable hardware in the office. o Pre-production activities are performed immediately prior to building or producing the new BCS load. These activities include: - Verification of the job feature database. Confirm the software packages ordered by Customer are included in the database, and all software interdependencies are met. - Ship documentation to Site (includes Northern Telecom Practices (NTPs) for the particular BCS load). o Produc...
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Related to ADDING SYSTEM FEATURES

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