Assisting Customers in Accessing Programs and Benefits a. Referrals for Public or Private Programs and Benefits
Assisting Customers in Accessing Programs and Benefits. When an individual contacts, or is referred to, the ADRC and appears to be eligible for or interested in receiving public program services or benefits, the ADRC will refer the customer to the appropriate benefit specialist or the local, state, or federal agency responsible for determining the customer’s eligibility. Programs and benefits to which customers will be referred include, but are not limited to, Medicaid, Medicare, Social Security, Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), SSI Exceptional Expense Supplement (SSI-E), FoodShare, veterans benefits, mental health services, and other public programs and benefits. When an individual contacts, or is referred to, the ADRC and appears to be eligible for or interested in receiving private program services or benefits, the ADRC will refer the customer to the appropriate benefit specialist or the private agency responsible for determining the customer’s eligibility. The ADRC will assist customers applying for home and community based long-term care Medicaid consistent with the requirements relating to access to publicly funded long-term care. Assistance with Medicaid applications not involving access to publicly funded long-term care will be provided as follows:
Assisting Customers in Accessing Programs and Benefits. When an individual contacts, or is referred to, the ADRC and appears to be eligible for or interested in receiving public program services or benefits, the ADRC will refer the customer to the appropriate benefit specialist or the local, state, or federal agency responsible for determining the customer’s eligibility. Programs and benefits to which customers will be referred include, but are not limited to, Medicaid, Medicare, Social Security, SSI, SSDI, SSI- E, FoodShare, Veterans benefits, mental health services, and other public programs and benefits. When an individual contacts, or is referred to, the ADRC and appears to be eligible for or interested in receiving private program services or benefits, the ADRC will refer the customer to the appropriate benefit specialist or the private agency responsible for determining the customer’s eligibility. The ADRC will provide assistance to customers applying for home and community based long-term care Medicaid consistent with the requirements relating to access to publicly funded long-term care. Assistance with Medicaid applications not involving access to publicly funded long-term care will be provided as follows:
