Availability of Representatives. Representatives of the Energy Manager shall be available at the Energy Manager's office during office hours for communication with the Authority or with suppliers of Fuel and System Power Supply.
Availability of Representatives. A representative of the Contractor who is knowledgeable of the service area, services, and Rates shall be available from 9 a.m. to 5 p.m. Monday through Friday to communicate with the public in person and by telephone. Contractor shall maintain a local or toll-free telephone number which it shall publicize. Contractor shall also maintain an after-hours telephone number allowing twenty-four (24) hour per day access to Contractor management by City Contract Manager in the event of an emergency involving Contractor’s equipment or services including, but not necessarily limited to, fires, blocked access, or property damage.
Availability of Representatives. A representative of the Franchisee shall be available at the Franchisee's office hours for communication with the City Manager and the public. This requirement is not met merely by providing a message recorder, voice mail, etc. The phone system used during regular business hours must be such that callers can ordinarily directly speak with a knowledgeable representative within thirty (30) seconds of the first ring into the call queue.
Availability of Representatives. A representative of the Contractor shall be available during office hours to communicate with the public in person and by telephone.
Availability of Representatives. Contractor shall establish and maintain an office within the Service Area (or within close proximity to the Service Area subject to approval of the CCCSWA Executive Director) through which the Contractor's representatives may be contacted, unless otherwise approved by the CCCSWA. At the local office, a representative of the Contractor (who is knowledgeable of the Service Area, services, and Rates, and has a sufficient level of authority to authorize Service Level changes, communicate with route drivers, accept payments from Subscribers, and resolve Complaints) shall be onsite and available from 7 a.m. to 6 p.m. Monday through Friday to communicate with the public in person, via email, and by telephone. Contractor shall maintain a local or toll‐free telephone number which it shall publicize. Contractor shall also maintain an after‐hours telephone number allowing twenty‐four (24) hour per day access to Contractor management by CCCSWA in the event of an emergency involving Contractor’s equipment or services including, but not necessarily limited to, fires, blocked access, or property damage.
Availability of Representatives. A representative of the Contractor who is knowledgeable of the service area, services, and Rates shall be available during business office hours to communicate with the public by telephone, virtual method (including email, live chat, or other electronic method as mutually agreed between Authority Contract Manager and Contractor), and the Authority’s authorized customer relationship management system (as further described in Section 4.11). Contractor shall also maintain an after-hours telephone number allowing twenty-four (24) hour per day access to Contractor management by Authority Contract Manager in the event of an emergency involving Contractor’s equipment or services including, but not necessarily limited to, fires, blocked access, or property damage. Contractor’s primary Customer service representatives shall be located no more than thirty (30) miles from the Authority. Contractor shall maintain Customer service staffing levels consistent with the levels stated in Exhibit G, unless otherwise approved by the Authority Contract Manager. {Note to Proposers: The Authority prefers that Customer service representatives be located locally.}
Availability of Representatives. A responsible and qualified representative of Contractor shall be available at Contractor's office during office hours for communication with the County or the general public.
Availability of Representatives. A representative of the Contractor who is knowledgeable of the service area, services, and Rates shall be available during business office hours to communicate with the public by telephone, virtual method (including email, live chat, or other electronic method as mutually agreed between City and Contractor), and the City’s authorized online or other customer relationship management system (as further described in Section 4.11). Contractor shall maintain a local or toll-free telephone number which it shall publicize. Contractor shall also maintain an after-hours telephone number allowing twenty-four (24) hour per day access to Contractor management by City Contract Manager in the event of an emergency involving Contractor’s equipment or services including, but not necessarily limited to, fires, blocked access, or property damage. Contractor’s primary Customer service center shall be located no more than thirty (30) miles from the City. Contractor shall maintain Customer service staffing levels consistent with the levels stated in Exhibit G, unless otherwise approved by the City Contract Manager.
Availability of Representatives. The Fuel Manager shall designate qualified representatives who shall be available at the Fuel Manager’s office(s) during Buyer’s normal business hours between the hours of 8:00 am to 5:00 pm (EPT), on a Business Day for communication with Buyer and Buyer’s designated representatives or with suppliers of Fuel.
Availability of Representatives. A responsible and qualified representative of the Contractor who is authorized to take necessary corrective action shall be available within the City during office hours for communication with the City and/or the public.
