Back Office Support. Supplier will handle tax calculations for every sales order, credit checks for Customers, payment processing/tracking/verification of purchase orders, process credit card orders, invoicing, and collection payment on accounts receivables (subject to Section 5.13 of the SOW) and entitlement fulfillment. Supplier's staff will utilize Buyer's AE Forms/Link order entry system, which they will access from Supplier's site for validating renewals electronically.
Back Office Support. TiVo shall continue to provide, or cause third parties authorized by TiVo to provide, product fulfillment, billing services and customer service to TiVo Subscribers in a manner that is consistent with the standards set forth in Sections 2.2, 2.3 and 2.4, respectively.
Back Office Support. The Buyer hereby agrees to provide the -------------------- Company with such support as the Buyer reasonably determines to be necessary for the maintenance and development of the Company's business, including the Company's organizational expenses. Such support shall consist of bookkeeping and accounting services, inventory control, provision of computers and technical support, and billing and collection services. The value of such support provided by the Buyer shall not be reduced from the Company's net income in connection with the calculations to made pursuant to Section 2(b) hereof.
Back Office Support. TIVO shall continue to provide, or cause third parties authorized by TIVO to provide, product fulfillment, billing services and customer service to TIVO Subscribers in a manner that is consistent with the standards set forth in Sections 2.2, 2.3 and 2.4, respectively.
Back Office Support. The Seller and the Buyer shall enter into a separate Call Center and Billing Services Agreement on terms and conditions mutually agreeable to the Parties which will set forth that the Seller shall provide the Buyer with certain customer call center services and billing services for a per subscriber rate with respect to one or more services (video, Internet, telephony, etc.) per month for the Subscribers sold and transferred per this Agreement. If, one year from the Effective Date of this Agreement, Buyer has failed to sign a Call Center and Billing Services Agreement extension whereby Buyer agrees to provide Seller with an additional minimum 40,000 subscribers to be serviced by Seller on terms and conditions similar to those of the initial Call Center and Billing Services Agreement, then Buyer shall pay Seller immediately at that time a penalty of an additional forty-five dollars ($45.00) per Subscriber in addition to the initial $340.00 per Subscriber Purchase Price payment (i.e. a total of $385.00 per Subscriber) unless either of the following has occurred, (i) Buyer has terminated the Parties’ initial Call Center and Billing Services Agreement for cause, or (ii) the number of Subscribers under this Agreement, after one year, numbers less than 11,000 Subscribers in which case the penalty shall be discounted ten dollars per Subscriber for every one thousand Subscribers less than 11,000 that then exists. For example, if Seller’s initial 11,000 plus Subscribers transferred equals a base of 10,000 Subscribers after one year, then the penalty referred to herein shall be $35.00 per Subscriber. If the Parties do enter into a Call Center and Billing Services Agreement extension whereby Buyer agrees to provide Seller with an additional minimum 40,000 subscribers to be serviced by Seller, Seller shall provide Buyer an immediate $300,000 credit toward these services.
