Billing Inserts. The CITY may provide educational and other material to the CONTRACTOR for inclusion in the invoices provided by the CONTRACTOR to SFD, MFD and Commercial Customers for Collection Services. The CONTRACTOR may charge the CITY for the insertion and any extra postage charges required due to the size of the for educational or other CITY-provided materials provided for distribution in the invoices.
Billing Inserts. Franchisee shall maintain its own program of providing information relevant to billing and Solid Waste services, issues and needs with its bills. Franchisee shall also include in Customer bills additional information, including information on any and all programs, as directed by the City. Franchisee shall bear all labor costs with respect to inserting public education materials with the billings. City shall bear any additional postage expense resulting from the City's inserts and shall bear other expenses related to the inserts to the extent said expenses are clearly in excess of the Franchisee's normal billing costs. All public education materials shall be approved in advance by the City. Franchisee shall be responsible for printing single-sheet, double sided bill inserts at least annually. Franchisee shall provide electronic bill inserts (or separate email attachments) to Customers who are billed electronically, and paper bill inserts to Customers who receive paper bills. Upon City request for such inserts, Franchisee shall comply with such request during its next billing cycle for the targeted Customer group. Franchisee shall perform this service with no additional requirement for compensation.
Billing Inserts. In addition, Authority reserves the right to require Contractor to include specific bill inserts provided by Authority in up to four (4) xxxxxxxx per year. Authority will supply sufficient numbers of such bill inserts to Contractor in a format suitable for insertion in billing envelopes. Authority- provided bill inserts are to be incorporated into xxxxxxxx at no cost to Authority. If Contractor's billing system is not compatible with inserts or information cards, Printed on >30% post-consumer recycled paper Contractor will develop, and upon Director's approval, implement a program providing an equivalent level of customer information service.
Billing Inserts. Up to once per billing cycle for each Customer Type, City may direct Contractor to 955 attach inserts to Customer invoices. Contractor shall provide electronic bill inserts to Customers 956 who are billed electronically, and paper bill inserts to Customers who receive paper bills. Electronic 957 bill inserts/attachments must be readily available for the Customer to view upon receipt of the 958 invoice (attachments shall not be provided as links). Upon City request for such attachments, 959 Contractor shall comply with such request during its next billing cycle for the targeted Customer 960 group. Contractor shall perform this service with no additional requirement for compensation.
