Business Processes Documentation Sample Clauses

Business Processes Documentation. People First Service Center standard processes and the standard processes of the FSA / HSA service center shall be documented by the Service Provider and provided to the Department on an annual basis. This documentation shall be consolidated into the Service Center Business Processes Workbook as described in Section 3.3 (“Deliverables”) and the format and template shall be agreed to by both Parties. The Service Provider shall advise the Department in advance of any changes to the processes. The Service Provider shall perform, in consultation with the Department, process reviews of all processes, including KMS content, in all current functional areas of the People First Service Center Services (Section 3.5, “Ongoing Service Delivery Maintained by Service Provider”) as well as all future Services functional areas (e.g., Learning Management System). The process reviews shall be in a format as agreed to by both Parties. The Service Provider shall utilize a Quality Assurance (QA) team, consisting of an experienced Quality Assurance Director and at least two quality assurance analysts. The QA team must perform a rigorous QA program that includes Service Provider oversight and customer service support outside of the day-to-day People First Service Center staff and management team to audit and evaluate business processes and KMS content for all service centers providing Services for continuous improvement, necessary additional business processes to be documented and applicable industry best practice implementation.
Sample 1
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Business Processes Documentation. People First Service Center standard processes and the standard processes of the FSA / HSA service center shall be documented by the Service Provider and provided to the Department on an annual basis. This documentation shall be consolidated into the Service Center Business Processes Workbook as described in Section 3.3 (“Deliverables”) and the format and template shall be agreed to by both Parties. The Service Provider shall advise the Department in advance of any changes to the processes. The Service Provider shall perform, in consultation with the Department, process reviews of all processes, including KMS content, in all current functional areas of the People First Service Center Services (Section 3.5, “Ongoing Service Delivery Maintained by Service Provider”) as well as all future Services functional areas (e.g., Learning Management System). The process reviews shall be in a format as agreed to by both Parties. The Service Provider shall utilize an experienced Quality Assurance Director and rigorous QA program that includes Service Provider oversight and customer service support outside of the day-to-day People First Service Center staff and management team to audit and evaluate business processes and KMS content for all service centers providing Services for continuous improvement, necessary additional business processes to be documented and applicable industry best practice implementation.
Sample 1

Related to Business Processes Documentation

  • Product Documentation You should review the policy documents carefully to ensure they accurately reflect the cover, conditions, limits, and other terms that you require. Particular attention should be paid to policy conditions and warranties as failure to comply with these could invalidate your policy. It is important that you retain and keep safely all documents associated with your policy so that you can refer to them in the event of a claim.

  • Licensed Documentation If commercially available, Licensee shall have the option to require the Contractor to deliver, at Contractor’s expense: (i) one (1) hard copy and one (1) master electronic copy of the Documentation in a mutually agreeable format; (ii) based on hard copy instructions for access by downloading from the Internet

  • Source Documentation Accounting records must be supported by such source documentation as canceled checks, bank statements, invoices, paid bills, donor letters, time and attendance records, activity reports, travel reports, contractual and consultant agreements, and subaward documentation. All supporting documentation should be clearly identified with the Award and general ledger accounts which are to be charged or credited.

  • Project Documentation All documentation provided to the City other than Project drawings shall be furnished on a Microsoft compatible compact disc.

  • Technical Documentation Prior to commencement of the Tests on Completion, the Contractor shall supply to the Engineer the technical documentation as specified in the Employer’s Requirements. The Works or Section shall not be considered to be completed for the purposes of taking- over under sub-clause 10.1 [Taking Over of the Works and Sections] until the Engineer has received the technical documentation as defined in this sub-clause 5.7, the "history file" including design calculations and certain certification as well as any other documents required to meet the CE Marking requirements.

  • Service Documentation The “Service Documentation” includes;

  • Documentation License Subject to the terms of this Agreement, Flock hereby grants to Customer a non-exclusive, non-transferable right and license to use the Documentation during the Service Term for Customer’s internal purposes in connection with its use of the Flock Services as contemplated herein.

  • Intellectual Property Rights in Construction Documents, Drawings, and Models The drawings, Specifications and other documents prepared by the Design Professional pursuant to this Contract (including, without limitation, the Construction Documents), are the property of the Owner, whether or not the Project for which they are made commences or completes construction. Neither the Contractor nor any Subcontractor or material or equipment supplier shall own or claim a copyright in such drawings, Specifications, and other similar or related documents; Owner shall retain all common law, statutory, and other intellectual property rights with respect thereto. The Contractor must deliver remaining copies of such documents to the Owner upon request or upon completion of the Work, except that the Contractor may keep one copy of such documents for its files. The Contractor shall only use such drawings, Specifications and other documents for this Project. Neither the Contractor nor any Subcontractor or material or equipment supplier may use such drawings, Specifications, and other documents on other projects without the specific written consent of the Owner. All models are the property of the Owner.

  • Software and Documentation Licensee may make as many copies of the Software necessary for it to use the Software as licensed. Each copy of the Software made by Licensee must contain the same copyright and other notices that appear on the original copy. Licensee will not modify the Documentation. Documentation may: (a) only be used to support Licensee’s use of the Software; (b) not be republished or redistributed to any unauthorized third party; and (c) not be distributed or used to conduct training for which Licensee, or any other party, receives a fee. Licensee will not copy any system schema reference document related to the Software.

  • Supporting Documentation Upon request, the HSP will provide the LHIN with proof of the matters referred to in this Article.

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