CALL CENTER ACCESS AND TECHNICAL PHONE SUPPORT Sample Clauses

CALL CENTER ACCESS AND TECHNICAL PHONE SUPPORT. All Customized Support Agreement Customers shall receive call center access and technical phone support related to all Covered Equipment nine
Sample 1
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CALL CENTER ACCESS AND TECHNICAL PHONE SUPPORT. All BASIC Support Agreement Customers shall receive call center access and technical phone support related to all Covered Equipment nine (9) hours a day, five (5) days a week for non-Critical Failures and twenty-four (24) hours a day, seven (7) days a week for Critical Failures. For Critical Failures Grass Valley will provide a technical phone support response within the next business day and for all other technical support calls Grass Valley will respond with technical phone support within three (3) business days. “Critical Failure” means a failure in the Covered Equipment where the failure causes complete loss of service or unacceptable degradation of service for which there is no workaround or redundancy.
Sample 1
CALL CENTER ACCESS AND TECHNICAL PHONE SUPPORT. All Quick Fix Support Agreement Customers shall receive priority call center access and technical phone support related to all Covered Equipment twenty-four (24) hours a day, seven (7) days a week through a dedicated local Summer Game phone number with a one (1) hour response time. For Critical Failures Grass Valley will provide on-site support response within two (2) to four (4) hours and for all other technical support calls Grass Valley will respond with technical phone support within eight (8) hours. “Critical Failure” means a failure in the Covered Equipment where the failure causes complete loss of service or unacceptable degradation of service for which there is no workaround or redundancy.
Sample 1

Related to CALL CENTER ACCESS AND TECHNICAL PHONE SUPPORT

  • User Access Transfer Agent shall have a process to promptly disable access to Fund Data by any Transfer Agent personnel who no longer requires such access. Transfer Agent will also promptly remove access of Fund personnel upon receipt of notification from Fund.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Network Access TENANT may find it necessary to purchase a network interface card, wireless PC card or other hardware in order to connect to the internet service. LANDLORD is not responsible for the purchase of these items and LANDLORD cannot guarantee compatibility with any device TENANT may have. The computer and network card must have software installed that supports the Internet Protocol commonly referred to as TCP/IP. Any conflicts between the software compatibility of the network and the TENANT’S computer operating system or any other feature will be the responsibility of the TENANT to resolve. LANDLORD will not be responsible for software issues related to the user’s personal computer.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Customer Access The Customer is responsible for the access to the Cloud Services and is responsible for maintaining the confidentiality of its access methods such as usernames and passwords and agrees to notify the Supplier via the Cloud Services support channel if a password is compromised. The Customer is responsible for all activities that occur under its Account.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

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