CASE MANAGEMENT SYSTEM MINIMUM REQUIREMENTS Sample Clauses

CASE MANAGEMENT SYSTEM MINIMUM REQUIREMENTS. The Contractor shall identify and utilize a case management system that maintains Client confidentiality while still providing access to the Client’s previous requests for assistance, caller-identifying information, Client concerns, and support services provided to the Client. The case management system should eliminate the need for the Client to repeat basic information on subsequent calls. Case management system functionality shall include the Client requests for the Contractor to assign a specific consultant to the case, whenever possible. 4.5.1.1 The Contractor shall provide case information, as identified by the Government, for input into the case management system. The information shall be sufficient to document services provided without violating client confidentiality 4.5.1.2 Contractor case management system shall be capable of automatically populating an on-line database of usage. Usage data may be updated to meet DoD information needs. 4.5.1.3 The Contractor’s case management system is compliant with the Privacy Act. 4.5.1.4 The case management system tracks duty to warn cases. 4.5.1.5 The Contractor’s case management system tracks emergent, urgent, and routine issues. 4.5.1.6 The case management system provides for web-enabled and access-leveled security. 4.5.1.7 The case management system provides a scheduler functionality to support follow-up tracking and the provision of additional services. 4.5.1.8 The case management system will segregate all DoD data from any data not belonging to the DoD. This will be a logical and physical segregation when at rest or in transition.
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