Change Control and Advance Notice. The Contractor shall give a minimum forty eight (48) hour advance notice (or as determined by a Purchasing Entity and included in the SLA) to the Purchasing Entity of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number. Contractor will make updates and upgrades available to Purchasing Entity at no additional costs when Contractor makes such updates and upgrades generally available to its users. No update, upgrade or other charge to the Service may decrease the Service’s functionality, adversely affect Purchasing Entity’s use of or access to the Service, or increase the cost of the Service to the Purchasing Entity. Contractor will notify the Purchasing Entity at least sixty (60) days in advance prior to any major update or upgrade.
Change Control and Advance Notice. The contractor shall give notice to the State for change management requests. Contractor shall provide notice to the State regarding change management requests that do not constitute an emergency change management request at least two (2) weeks in advance of implementation. Contractor shall provide notice to the State regarding emergency change management requests no more than twenty-four (24) hours after implementation. Contractor shall make updates and upgrades available to the State at no additional cost when contractor makes such updates and upgrades generally available to its users. No update, upgrade, or other change to the Service may decrease the Service’s functionality, adversely affect State’s use of or access to the Service, or increase the cost of the Service to the State.
Change Control and Advance Notice. The Contractor shall give advance notice to the City of any upgrades (e.g., major upgrades, minor upgrades, system changes, etc.) that may impact hardware/Software requirements, system or application service availability and performance or impact of services provided as part of this Agreement.
Change Control and Advance Notice. The Contractor shall give a minimum forty eight (48) hour advance notice (or as determined by a Purchasing Entity and included in the SLA) to the Purchasing Entity of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number. State of Utah Bid CH16012 Contractor will make updates and upgrades available to Purchasing Entity at no additional costs when Contractor makes such updates and upgrades generally available to its users. No update, upgrade or other charge to the Service may decrease the Service’s functionality, adversely affect Purchasing Entity’s use of or access to the Service, or increase the cost of the Service to the Purchasing Entity. Contractor will notify the Purchasing Entity at least sixty (60) days in advance prior to any major update or upgrade.
Change Control and Advance Notice. The Contractor shall give advance notice (to be determined at the contract time and included in the SLA) to the City of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
Change Control and Advance Notice. The Contractor shall use reasonable commercial efforts to give a minimum forty eight (48) hour advance notice (or as otherwise agreed to by the parties and included in the Statement or Work or Service Description) to the Purchasing Entity of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number. Contractor will make updates and upgrades available to Purchasing Entity at no additional costs when Contractor makes such updates and upgrades generally available to its other similar public sector users. Except upon at least 60-days prior written notice to Purchasing Entity, no update, upgrade or other charge to the Service may decrease the Service’s functionality, adversely affect Purchasing Entity’s use of or access to the Service, or increase the cost of the Service to the Purchasing Entity; provided, however, a successor product may remove functionality that is no longer generally utilized by users of such services. Contractor will use reasonable commercial efforts to notify the Purchasing Entity at least sixty (60) days in advance prior to any major update or upgrade to the extent the Contractor reasonably expects that the update or upgrade may adversely affect Purchasing Entity’s use of or access to the Service.
Change Control and Advance Notice. The Contractor shall give advance notice to WAMPO of any upgrades (e.g., major upgrades, minor upgrades, system changes, etc.) that may impact hardware/Software requirements, system or application service availability and performance or impact of services provided as part of this Agreement.
Change Control and Advance Notice. The Service Provider shall give advance notice to the State of any discontinuance of a Service or functionality of a Service that it makes generally available to its customers, as specified in the Service Agreement. Service Provider may change the features and functionality of the Services to make improvements, address security requirements and comply with changes in law.
Change Control and Advance Notice. Unless otherwise specified in the Service Level Agreement, the Contractor shall give seven (7) days advance notice to the State of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. Contractor may not modify the functionality or features of the SaaS at any time if that modification materially degrades the functionality of the SaaS service.
Change Control and Advance Notice. The Contractor shall make available the life cycle release policy applicable to the Contractor Software so that the City has information on upgrades (e.g., major upgrades, minor upgrades, system changes, etc.) that may impact hardware or Contractor Software requirements.
