Circuit Availability. During any calendar month in which Verizon fails to meet the Circuit Availability standard for a specific Customer circuit, and provided the conditions set forth in this SLA have been met, Customer is eligible to receive a credit applied against the MRC for all segments of the Wavelength Services circuit, including Local Access segments as applicable, identified on the order documentation, for the month during which the Service Level Standard was not met, as follows: Actual Monthly Circuit Availability Credits as a percent of Wavelength Services (including Local Access, as applicable) MRC 99.5% 99.0% 40% 20% 10% 99.0% 98.5% 70% 30% 20% 98.5% 98.2% 100% 40% 30% 98.2% 97.5% 70% 40% 97.5% 96.67% 100% 70% <96.67% 100% 5.2 For a failure to meet the Circuit Availability standard for the same circuit for three consecutive months, Customer may terminate service for that circuit without incurring termination liability, except for charges incurred prior to service termination, if Customer notifies Verizon in writing of its intent to terminate the circuit no later than 30 days after the conclusion of the third month or any consecutive month in which the same Service Level Standard is not met for that circuit. After a failure of three consecutive months or more, Verizon, upon written notice to Customer, may terminate its performance obligations under this SLA
Circuit Availability. During any calendar month in which Verizon fails to meet the Circuit Availability standard for a specific Customer circuit, and provided the conditions set forth in this SLA have been met, Customer is eligible to receive a credit applied against the MRC for all segments of the Wavelength Services circuit, including Local Access segments as applicable, identified on the order documentation, for the month during which the Service Level Standard was not met, as follows: Actual Monthly Circuit Availability Credits as a percent of Wavelength Services (including Local Access, as applicable) MRC 99.999% 99.99% 99.99% 99.9% 10% 99.9% 99.75% 20% 99.75% 99.5% 30% 10% 99.5% 99.0% 40% 20% 10% 99.0% 98.5% 70% 30% 20% 98.5% 98.2% 100% 40% 30% 98.2% 97.5% 70% 40% 97.5% 96.67% 100% 70% <96.67% 100%
Circuit Availability. Aria Telekom shall use its best efforts to make the circuit(s) available to CUSTOMER on or about the service commencement date. If Aria Telekom does not make the circuit(s) available to CUSTOMER on or about such date, CUSTOMER may cancel this agreement without liability upon written notice to Aria Telekom prior to service commencement.
Circuit Availability. During any calendar month in which Verizon fails to meet the Circuit Availability standard for a specific Customer circuit, and provided the conditions set forth in this SLA have been met, Customer is eligible to receive a credit applied against the MRC for all segments of the Wavelength Services circuit, including Local Access segments as applicable, identified on the order documentation, for the mont h during which the Service Level Standard was not met, as follows: Actual Monthly Circuit Availability Credits as a percent of Wavelength Services (including Local Access, as applicable) MRC 99.999% 99.99% 99.99% 99.9% 10% 99.9% 99.75% 20% 99.75% 99.5% 30% 10% 99.5% 99.0% 40% 20% 10% 99.0% 98.5% 70% 30% 20% 98.5% 98.2% 100% 40% 30% 98.2% 97.5% 70% 40% 97.5% 96.67% 100% 70% <96.67% 100% 5.2 For a failure to meet the Circuit Availability standard for the same circuit for three consecutive months, Customer may terminate service for that circuit without incurring termination liability, except for charges incurred prior to service termination, if Customer notifies Verizon in writing of its intent to terminate the circuit no later than 30 days after the conclusion of the third month or any consecutive month in which the same Service Level Standard is not met for that circuit. After a failure of three consecutive months or more, Verizon, upon written notice to Customer, may terminate its performance obligations under this SLA
Circuit Availability. FCI shall use its best efforts to make the circuits(s) available to Customer for Service within thirty (30) days of the Effective Date of this Agreement. If FCI does not make the circuit(s) available to Customer within (30) days of the Effective Date, and such delay is not requested or caused by Customer, Customer may cancel this Agreement without liability upon written notice to FCI prior to Service Commencement Date. If Customer cancels this Agreement or any separate Service Order to this Agreement prior to Service Commencement Date except as provided herein, Customer will be charged for the non-recoverable portions of expenditures or liabilities incurred expressly on behalf of Customer by FCI. Traffic must start within forty five (45) days of Service Commencement Date, or FCI may cancel all circuit(s) interconnection upon five (5) days advance written notice, without any liability or obligation whatsoever.
Circuit Availability. During any calendar month in which Verizon fails to meet the Circuit Availability standard for a specific Customer circuit, and provided the conditions set forth in this SLA have been met, Customer is eligible to receive a credit applied against the MRC for all segments of the Wavelength Services circuit, including Local Access segments as applicable, identified on the order documentation, for the month during which the Service Level Standard was not met, as follows: 98.5% 98.2% 100% 40% 30% 97.5% 96.67% 100% 70% <96.67% 100% 5.2 For a failure to meet the Circuit Availability standard for the same circuit for three consecutive months, Customer may terminate service for that circuit without incurring termination liability, except for charges incurred prior to service termination, if Customer notifies Verizon in writing of its intent to terminate the circuit no later than 30 days after the conclusion of the third month or any consecutive month in which the same Service Level Standard is not met for that circuit. After a failure of three consecutive months or more, Verizon, upon written notice to Customer, may terminate its performance obligations under this SLA.
Circuit Availability. Availability is a measure of the relative amount of time during which the circuit is available for use. According to CCITT and ANSI definitions, unavailability begins when the Bit Error Ratio (BER) in each second is worse than 1.0 E-3 for a period of 10 consecutive seconds. The availability objective for all circuits between IPN Network Interface points specified above is to provide performance levels over a twelve (12) month period 99.95% of the time. Circuit Availability is calculated as follows: [1 – (total minutes of Circuit Non-Availability on the Affected Circuit in a particular Calendar Month)] / (number of days in the applicable Calendar Month) x (24 hours) x (60 minutes)])] x 100% Credits - Should Service Availability levels not be met, redress will apply. Credits will vary depending on the contracted service. An outage will be recognized as having begun when a trouble ticket is open and terminated when the trouble ticket is closed. Some tickets may remain open after the problem has been resolved in order to monitor the circuit; such tickets will be considered closed from an outage perspective once service has been restored. To request credit, a IPN customer will have to contact its Account Executive and provide necessary documentation. The following credit schedule applies for On-Net services: Outages attributable to incidental damage or severage of outside fiber optic cable plant, or scheduled maintenance is excluded from the performance objective stated above. Error-Free Seconds (EFS) and Error Seconds (ES) are the primary measure of error performance. An Error-Free Second is defined as any second in which no bit errors are received. Conversely, an Error Second is any second in which one or more bit errors are received.
Circuit Availability. CUSTOMER shall use its best efforts to make the circuit(s) available to AcmeTel on or about the service commencement date. If CUSTOMER does not make the circuit(s) available to AcmeTel on or about such date, AcmeTel may cancel this agreement without liability upon written notice to CUSTOMER prior to service commencement.
Circuit Availability. CUSTOMER shall use its best efforts to make the circuit(s) available to AcmeTel on or about the service commencement date. If CUSTOMER does not make the circuit(s) available to AcmeTel on or about such date, AcmeTel may cancel this agreement without liability upon written notice to CUSTOMER prior to service commencement. AcmeTel shall use its best efforts to make the circuit(s) available to CUSTOMER on or about the service commencement date. If AcmeTel does not make the circuit(s) available to CUSTOMER on or about such date, CUSTOMER may cancel this agreement without liability upon written notice to AcmeTel prior to service commencement.
Circuit Availability
