Primary Support definition

Primary Support means the services provided by Participating Library to its Authorized Patrons for its day-to-day help, support, technical aid and other assistance for their use of the Consortium Website and Digital Content.
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Primary Support means the services provided by Library to its Authorized Patrons for its day-to- day help, support, technical aid and other assistance for their use of the Library Website and DigitalContent.
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Primary Support means and include, among other services as implemented by OEM, the following services to be provided by OEM to Customer.
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Examples of Primary Support in a sentence

  • Xxxxxxxxx Electric Solar Primary Support Countries are the countries defined above, excluding their associated islands and overseas territories.

  • OverDrive will provide Library with training and documentation for Library’s provision of Primary Support.

  • Each parent's Primary Support Obligation is determined by multiplying their Primary Share percentage by sum of all of the elements of the children's primary support need.

  • Each parent's Gross Obligation is the sum of the individual's Primary Support Obligation (Rule 503(b)) and Standard of Living Adjustment (Rule 504).

  • Access to the web portal uses named accounts for each Primary Support Contact and these user accounts cannot be shared with other individuals.

  • Primary Support List the person responsible for implementation Contact: and support.

  • College Account shall assign personnel with appropriate skills and expertise in computer, data processing, and related services to enable operation of the CDL Service and to provide Primary Support.

  • OverDrive shall provide School Account with documentation regarding Primary Support.

  • Primary Support Agency: Middlebury Public Works Department: VT Agency of TransportationGeneral responsibilities: Infrastructure maintenance and repair; diking, sandbagging, pumping, placing signs and barricades.

  • Xxxxxxxxx Electric Solar Primary Support Countries are the countries defined above.


More Definitions of Primary Support

Primary Support means taking responsibility for the customer issue, communicating regular status updates, using reasonable efforts to determine the cause of the problem, or reproducing the problem, if possible, and working directly with Support Customers on a Product Report if required to resolve the problem. In addition, the Primary Support provider will: (a) explain product usage; or (b) identify product problems and resolve or provide Workarounds or Fixes; or (c) ensure that the resolution of the Product Report or enhancement request is satisfactory to the customer; (d) track and close all issues with Support Customers; and (e) provide all New Versions to Support Customers.
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Primary Support means services provided by ASP to its Customers for the day-to-day technical support, help and other assistance for Customers' use of the Applications.
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Primary Support means any of or all of the following services to be provided by Distributor to Customers, more specifically addressed in Schedule E (still to be negotiated in good faith by Supplier and Distributor): 2.12.1 Providing the Customer with a reasonable level of assistance in installing the Product(s). 2.12.2 Providing the Customer with a reasonable level of training. 2.12.3 Providing technical advice to the Customer on using the Product(s) by means of telephone or on-line support. 2.12.4 When a Customer reports a software error, accessing Supplier's error tracking system to determine whether the error matches an error previously reported and whether a software patch, a change to the current version of the Product, or other recommendation has been identified as a response to the error. 2.12.5 Providing the Customer a reasonable level of assistance in installing any available software patch or version of the Product or in implementing any recommendation or solution to deal with software errors. 2.12.6 With regard to software errors not matching those in Supplier's error tracking system, acquiring and using tools required to acquire diagnostic reports, memory dumps, and other materials, and providing and employing such diagnostic services as may be required by the circumstances or requested by Supplier to aid in resolution of software errors. 2.12.7 Providing such other assistance to Supplier in dealing with Product errors as Supplier may request. 2.12.8 Providing Customer assistance in implementing fixes or recommendations as implemented by Secondary Support.
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Primary Support means and include, among other services as implemented by Konica Minolta, the following services to be provided to Customers and/or Authorized Dealers:
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Primary Support means and include, among other services as implemented by Konica Minolta, the following services to be provided to Customers and/or Authorized Dealers: a) Providing support for all applications and hardware that Konica Minolta has sold or licensed to the Customer, the use of which by the Customer is necessary for the successful operation of the Software, including but not limited to support of networks, operating systems, workstations, printers, and file transfer, emulation, communications and database systems as the Software is intended to function. b) Providing the Customer with a reasonable level of training for use of the Software and any associated applications and hardware. c) Providing day-to-day help and support to the Customer as a first point of contact for the Customer’s use of the Software. d) Providing the Customer with on-going applicable technical advice and support on using the Software through various means, including but not limited to, complying with the Technical Support Requirements set forth in Attachment 1 to this Agreement. e) When a Customer reports a Software Error, promptly reporting such Error to Vendor in writing (including by email), and, if available, accessing any help desk or Error tracking system Vendor offers to determine whether the Error matches an Error previously reported and whether a Software patch, an Upgrade or Enhancement, a change to the current version of the Software or other recommendation has been identified as a response to the Error. f) Providing the Customer with a reasonable level of assistance in supporting any available Software patch, Upgrade or Enhancement of the Software, or in implementing any recommendation or solution to deal with Software Errors reported to Vendor or not matching those in Vendor’s Error tracking system. g) In regards to any properly reported defect(s), meaning non-conformity to functional specifications mutually agreed upon by Konica Minolta, the Vendor and the Customer, in any configurations of the modules of the Software created by the Vendor or any integrations of the Software with other applications, software or hardware, configured or created by Konica Minolta and/or the Vendor confirmed by Konica Minolta and the Vendor, in the exercise of its commercially reasonable judgment, Konica Minolta shall: (1) use its commercially reasonable efforts to correct such defect(s); and (2) provide the correction(s) for such defect(s) to the Customer. Konica Minolta shall attempt to confi...
Sample 1
Primary Support means the support provided to end-users of the Licensed ---------------- Programs including without limitation responding to end-user telephone calls and providing information to end-users relating to the features and behavior of the Licensed Programs which is described in the Documentation, Axum tips and technical notes, or written form (including email and facsimile).
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Related to Primary Support

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Community support services means services authorized,

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Secondary Systems means control or power circuits that operate below 600 volts, AC or DC, including, but not limited to, any hardware, control or protective devices, cables, conductors, electric raceways, secondary equipment panels, transducers, batteries, chargers, and voltage and current transformers.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.