Cloud Availability Sample Clauses

Cloud Availability. Tray’s POS Terminals communicate with Tray’s cloud on an ongoing basis to synchronize data (e.g., consumer loyalty data). If cloud unavailability impacts the functionality of POS Terminals, the following response times will apply: Level 1 (Urgent): Cloud is not available for at least X minutes and a POS Terminal is not functioning (e.g., POS transactions cannot be run) Immediately Immediate escalation to Tray Tier 2 Support; Tray escalates internally with Tray Engineering as needed until resolved Level 2 (High): Cloud is not available for less than X minutes and most POS transactions are impacted (e.g., POS transactions are failing, sales are not completed): Immediately Immediate escalation to Tray Tier 2 Support Level 3 (Medium): Cloud is not responding reliably, and a POS Terminal is experiencing intermittent issues, but most POS transactions can still be run (delays before payment approvals are received, etc.) Within 1 hour Tray Tier 1 Support resolution, escalation to Tier 2 if needed Level 4 (Low): Questions about cloud operation, back end portal configuration, etc. Within 48 hours Tray Tier 1 Support
Sample 1
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Cloud Availability. Cribl will provide Cloud Products with at least 99.9% availability during any thirty-day period; Cloud Products that Cribl designates as free or that involve customer-managed components in a hybrid cloud deployment do not have a minimum availability requirement. Availability calculations for Cloud Products that Cribl designates as Search- based are based on your ability to submit a query to Search-based Cloud Products over all five-minute periods of a thirty-day period. If you unable to submit a query during a five-minute period, the corresponding Search-based Cloud Product is deemed unavailable for that five-minute period; if no submissions are made during a five-minute period, the Search-based Cloud Product is deemed available for that five-minute period. Availability calculations for all other Cloud Products are based on the availability of the given product for processing during a thirty-day period. Availability calculations do not include scheduled and emergency maintenance, disruption due to your equipment or system failures, your failure to comply with this agreement, or any disruption outside of Cribl’s reasonable control, including without limitation wide-spread Internet outages and acts of God. If Cribl does not provide Cloud Products with the applicable minimum uptime, Cribl will provide you with Cloud Product Credits equal to 5% of your previous month’s usage from the month in which the disruption occurred if the disruption is between 99% and 99.9% uptime, 10% if between 98% and less than 99%, and 20% if less than 98%. To request a Cloud Product Credit, you must submit a ticket to support with sufficient information and documentation to show the qualifying downtime. Cribl will review the request and make determinations, within thirty days of receiving your request and in its complete discretion, of whether and the extent to which a qualifying downtime occurred. Cribl will provide appropriate Cloud Product Credits within thirty days of determining a qualifying downtime occurred.
Sample 1
Cloud Availability. Producer agrees that if required and requested by Digital Service, Producer will allow Digital Service to make Producer Content available in Cloud Format according to the rules and definition of each Digital Service. Specifically, according to the rules and regulations of iTunes, “Cloud Format” grants iTunes the right to allow an end user to access and download a retrievable file an unlimited number of times through the iTunes Online store to a device associated with that end user's iTunes account.
Sample 1

Related to Cloud Availability

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • FUNDING AVAILABILITY This Contract is contingent upon the continued availability of funding. If funds become unavailable through the lack of appropriations, legislative or executive budget cuts, amendment of the Appropriations Act, state agency consolidation or any other disruptions of current appropriations, DFPS will reduce or terminate this Contract.

  • Closing Availability After giving effect to all Borrowings to be made on the Effective Date, the issuance of any Letters of Credit on the Effective Date and the payment of all fees and expenses due hereunder, and with all of the Loan Parties’ Indebtedness, liabilities, and obligations current, Availability shall not be less than $20,000,000.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Funds Availability For determining the availability of your deposits, every day is a business day except Saturdays, Sundays, federal holidays and legal banking holidays in the State of Utah.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

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