Common use of Complaint/Grievance Procedure Clause in Contracts

Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: Complaint Procedure - Step No. 1 It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he/she has first given his/her Supervisor the opportunity of adjusting his/her complaint. The employee who may have the assistance of a Union Committee person or xxxxxxx shall discuss the complaint with the Supervisor, within seven (7) calendar days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee and it is understood that no grievance may be filed where the circumstances giving rise to such grievance occurred more than seven (7) calendar days prior to the employee discussing his/her complaint with the Supervisor. The Supervisor shall give a verbal decision within seven (7) calendar days following the discussion. Any settlement achieved at the complaint stage is without prejudice or precedent to the parties in any other existing or future matters, but is with prejudice to the specific complaint that has been resolved. Failing settlement, the complaint may then be taken up as a written grievance within seven (7) calendar days following advice of the Supervisor’s decision in the following manner: Step No. 2 Within seven (7) calendar days from receipt of the decision under the complaint stage Step 1, a Union Representative may submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator, and/or designate, the griever and up to a total of two Union representatives (Union Committee members and/or stewards combined) within seven (7) calendar days of the decision under the complaint stage Step No. 1, unless such time frame is extended by mutual written agreement of the parties. It is agreed that the Employer’s representatives and the Union’s representatives in attendance will be the representatives appropriate for the issue(s) in the grievance. A CAW Local and/or National representative and the griever may be present at the meeting. It is further understood that the Administrator, or his/her designate, may have such counsel and assistance as he/she may desire at such meeting. There shall be an equal number of representatives from both sides with the griever excluded from the formula. The decision of the Administrator shall be delivered in writing within seven (7) calendar days following the date of such meeting. Failing settlement of any grievance under the foregoing procedure, the grievance may be referred to arbitration within thirty (30) calendar days except in the case of discharge where it will be fourteen (14) calendar days after the decision of the Administrator in Step No. 2 is given, in accordance with the arbitration process.

Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: Complaint Procedure - Step No. 1 It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he/she the employee has first given his/her the employee’s Supervisor the opportunity of adjusting his/her the employee’s complaint. The employee who may have the assistance of a Union Committee person or xxxxxxx shall discuss the complaint with the Supervisor, within seven ten (710) calendar days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee and it is understood that no grievance may be filed where the circumstances giving rise to such grievance occurred more than seven ten (710) calendar days prior to the employee discussing his/her the complaint with the Supervisor. The Supervisor shall give a verbal decision within seven ten (710) calendar days following the discussion. Any settlement achieved at the complaint stage is without prejudice or precedent to the parties in any other existing or future matters, but is with prejudice to the specific complaint that has been resolved. Failing settlement, the complaint may then be taken up as a written grievance within seven ten (710) calendar days following advice of the Supervisor’s decision in the following manner: Step No. 2 Within seven ten (710) calendar days following the decision under Complaint Procedure Step No. 1, a Union Representative may submit a written grievance to the Supervisor. The grievance shall identify the nature of the grievance and the remedy sought and should identify the provisions of the Agreement, which are alleged to be violated. The Supervisor will give a written response within ten (10) calendar days from date of submission of the written grievance. Failing settlement, then: Step No. 3 Within ten (10) calendar days from receipt of the decision under written response of the complaint stage Step 1Supervisor, a Union Representative may submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator, and/or designate, the griever and up to a total of two Union representatives (Union Committee members and/or stewards combined) within seven ten (710) calendar days of the decision under submission of the complaint stage grievance at Step No. 13, unless such time frame timeframe is extended by mutual written agreement of the parties. It is agreed that the Employer’s representatives and the Union’s representatives in attendance will be the representatives appropriate for the issue(s) in the grievance. A CAW Local and/or National representative and the griever may be present at the meeting. It is further understood that the Administrator, or his/her designate, may have such counsel and assistance as he/she the Administrator or designate may desire at such meeting. There shall be an equal number of representatives from both sides with the griever excluded from the formula. The decision of the Administrator shall be delivered in writing within seven ten (710) calendar days following the date of such meeting. Failing settlement of any grievance under the foregoing procedure, the grievance may be referred to arbitration within thirty (30) calendar days except in the case of discharge where it will be fourteen (14) calendar days after the decision of the Administrator in Step No. 2 3 is given, in accordance with the arbitration process.

Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: Complaint Procedure - Step No. 1 It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he/she has first given his/her Supervisor the Food Services Manager the opportunity of adjusting his/her complaint. The employee who may have the assistance of a Union Committee person or xxxxxxx shall discuss the complaint with the SupervisorFood Services Manager, within seven nine (79) calendar days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee and it is understood that no grievance may be filed where the circumstances giving rise to such grievance occurred more than seven nine (79) calendar days prior to the employee discussing his/her complaint with the SupervisorFood Services Manager. The Supervisor Food Services Manager shall give a verbal decision within seven nine (79) calendar days following the discussion. Any settlement achieved at the complaint stage is without prejudice or precedent to the parties in any other existing or future matters, but is with prejudice to the specific complaint that has been resolved. Failing settlement, the complaint may then be taken up as a written grievance within seven nine (79) calendar days following advice of the SupervisorFood Services Manager’s decision in the following manner: Step No. 2 Within seven nine (79) calendar days following the decision under Complaint Procedure Step No. 1, a Union Representative may submit a written grievance to the Food Services Manager. The grievance shall identify the nature of the grievance and the remedy sought and should identify the provisions of the Agreement which are alleged to be violated. The Food Services Manager will give his/her written response within nine (9) calendar days from date of submission of the written grievance. Failing settlement, then: Step No. 3 Within nine (9) calendar days from receipt of the decision under written response of the complaint stage Step 1Supervisor, a Union Representative may submit the grievance in writing to the AdministratorRegional Food Services Manager. A meeting will then be held between the AdministratorRegional Food Services Manager, and/or designate, the griever and up to a total of two Union representatives representative (Union Committee members and/or stewards combinedor xxxxxxx) within seven nine (79) calendar days of the decision under submission of the complaint stage grievance at Step No. 12, unless such time frame is extended by mutual written agreement of the parties. It is agreed that the Employer’s representatives and the Union’s representatives in attendance will be the representatives appropriate for the issue(s) in the grievance. A CAW Local and/or National representative and the griever may be present at the meeting. It is further understood that the AdministratorRegional Food Services Manager, or his/her designate, may have such counsel and assistance as he/she may desire at such meeting. There shall be an equal number of representatives from both sides with the griever excluded from the formula. The decision of the Administrator Regional Food Services Manager shall be delivered in writing within seven nine (79) calendar days following the date of such meeting. Failing settlement of any grievance under the foregoing procedure, the grievance may be referred to arbitration within thirty (30) calendar days except in the case of discharge where it will be fourteen (14) calendar days after the decision of the Administrator Regional Food Services Manager in Step No. 2 3 is given, in accordance with the arbitration process.

Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: Complaint Procedure - Step No. 1 It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he/she the employee has first given his/her the employee’s Supervisor the opportunity of adjusting his/her the employee’s complaint. The employee who may have the assistance of a Union Committee person or xxxxxxx shall discuss the complaint with the Supervisor, within seven ten (710) calendar days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee and it is understood that no grievance may be filed where the circumstances giving rise to such grievance occurred more than seven ten (710) calendar days prior to the employee discussing his/her the complaint with the Supervisor. The Supervisor shall give a verbal decision within seven ten (710) calendar days following the discussion. Any settlement achieved at the complaint stage is without prejudice or precedent to the parties in any other existing or future matters, but is with prejudice to the specific complaint that has been resolved. Failing settlement, the complaint may then be taken up as a written grievance within seven ten (710) calendar days following advice of the Supervisor’s decision in the following manner: Step No. 2 Within seven ten (710) calendar days following the decision under Complaint Procedure Step No. 1, a Union Representative may submit a written grievance to the Supervisor. The grievance shall identify the nature of the grievance and the remedy sought and should identify the provisions of the Agreement, which are alleged to be violated. The Supervisor will give a written response within ten (10) calendar days from date of submission of the written grievance. Failing settlement, then: Step No. 3 Within ten (10) calendar days from receipt of the decision under written response of the complaint stage Step 1Supervisor, a Union Representative may submit the grievance in writing to the AdministratorAdministrator and/or designate. A meeting will then be held between the Administrator, and/or designate, the griever and up to a total of two Union representatives (Union Committee members and/or stewards combined) within seven ten (710) calendar days of the decision under submission of the complaint stage grievance at Step No. 13, unless such time frame timeframe is extended by mutual written agreement of the parties. It is agreed that the Employer’s representatives and the Union’s representatives in attendance will be the representatives appropriate for the issue(s) in the grievance. A CAW Unifor Local and/or National representative and the griever may be present at the meeting. It is further understood that the Administrator, or his/her designate, may have such counsel and assistance as he/she the Administrator or designate may desire at such meeting. There shall be an equal number of representatives from both sides with the griever excluded from the formula. The decision of the Administrator or designate shall be delivered in writing within seven ten (710) calendar days following the date of such meeting. Failing settlement of any grievance under the foregoing procedure, the grievance may be referred to arbitration within thirty (30) calendar days except in the case of discharge where it will be fourteen (14) calendar days after the decision of the Administrator or designate in Step No. 2 3 is given, in accordance with the arbitration process.