Complaint Handling and Customer Service Sample Clauses

Complaint Handling and Customer Service. Any and all product --------------------------------------- complaints of which Marketer becomes aware relating to the Products during the term of the Agreement shall promptly be forwarded to Manufacturer. Notification shall be given by telephone, with a facsimile confirmation following within (1) business day. Marketer shall be responsible for addressing all product complaints related to Marketer's distribution, order processing, shipping and handling of Products. Manufacturer shall be responsible for addressing all other product complaints.
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Complaint Handling and Customer Service. 1. The Awarded Vendor will handle all complaints with the highest degree of professionalism. a. Complainants (homeowners, landowners, etc.) are customers and will be treated with courtesy and respect. b. All complaints must be handled promptly as described in this ITB. 2. Awarded Vendor performance and customer satisfaction will be monitored. a. The Awarded Vendor shall maintain adequate personnel and equipment to ensure all traps within the five county service area can be handled according to the timelines outlined in this ITB. b. The Awarded Vendor shall maintain adequate personnel and equipment to ensure that all active complaints within the five county service area can be handled according to the timelines outlined in this ITB. c. The Awarded Vendor shall maintain capabilities to provide service of traps and all active complaints within the five county service area on a seven-days-a-week basis. d. The Awarded Vendor must respond to the complaint or contact the complainant within 24 hours of being notified by the NMDGF if the call is related to a captured animal in a trap. 1) If the Awarded Vendor cannot respond with 24 hours, Awarded Vendor must contact the complainant within the initial 24 hour period to let them know when an employee will respond. 2) The Awarded Vendor must respond, on-site to all complaints within 72 hours of notification by the NM DGF. e. Complainants (customers) may be contacted by the NMDGF to determine if: 1) Their complaint was handled in a timely manner (i.e., captured raccoons were picked up within 24 hours of Pickup and Disposal Only Service call). 2) They were satisfied with the way their complaint was handled. 3) They were satisfied with the final resolution of the complaint. f. The NM DGF will monitor the Awarded Vendor to determine if: 1) Complaints are being handled according to the terms of this contract. 2) Wildlife complaint forms, reports, invoices and other required documentation are being filled out correctly and completely and delivered to the NM DGF within the timelines outlined in this contract.
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Complaint Handling and Customer Service. Any and all product complaints of which Abbott becomes aware relating to the Product during the terms of the Agreement shall promptly be forwarded to SuperGen. Notification shall be given by telephone, with a facsimile confirmation immediately following.
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Related to Complaint Handling and Customer Service

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services. 3.2.2. Customer shall appoint a contact person with the authority to make decisions and to supply SAP with any necessary or relevant information expeditiously.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Billing and Collection Customers BellSouth currently has in effect numerous billing and collection agreements with various interexchange carriers and billing clearing houses and as such these billing and collection customers (“B&C Customers”) query BellSouth’s LIDB to determine whether to accept various billing options from End Users. Until such time as BellSouth implements in its LIDB and its supporting systems the means to differentiate Lightyear’s data from BellSouth’s data, the following shall apply: (1) Lightyear will accept responsibility for telecommunications services billed by BellSouth for its B&C Customers for Lightyear’s End User accounts which are resident in LIDB pursuant to this Agreement. Lightyear authorizes BellSouth to place such charges on Lightyear’s xxxx from BellSouth and shall pay all such charges, including, but are not limited to, collect and third number calls. (2) Charges for such services shall appear on a separate BellSouth xxxx xxxx identified with the name of the B&C Customers for which BellSouth is billing the charge. (3) Lightyear shall have the responsibility to render a billing statement to its End Users for these charges, but Lightyear shall pay BellSouth for the charges billed regardless of whether Lightyear collects from Lightyear’s End Users. (4) BellSouth shall have no obligation to become involved in any disputes between Lightyear and B&C Customers. BellSouth will not issue adjustments for charges billed on behalf of any B&C Customer to Lightyear. It shall be the responsibility of Lightyear and the B&C Customers to negotiate and arrange for any appropriate adjustments.

  • Autism Services This plan covers the following services for the treatment of autism spectrum disorders. • Applied behavior analysis when provided and/or supervised by an individual licensed by the state in which the service is rendered. See the Summary of Medical Benefits for the amount that you pay. • Physical therapy, occupational therapy, and speech therapy services when rendered as part of the treatment of autism spectrum disorder. A benefit limit will not apply to these services. • Psychological and psychiatric services, and prescription drugs are also covered. See Behavioral Health Services and Prescription Drugs and Diabetic Equipment or Supplies for additional information. Coverage for autism spectrum disorders does not affect any obligation of a school district, a state or other governmental entity to provide services to an individual under an individualized family service plan, an individualized education program, or similar services required under state or federal law. Services related to autism that are furnished by school personnel are not covered under this plan.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Pharmacy Services The Contractor shall establish a network of pharmacies. The Contractor or its PBM must provide at least two (2) pharmacy providers within thirty (30) miles or thirty (30) minutes from a member’s residence in each county, as well as at least two (2) durable medical equipment providers in each county or contiguous county.

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