COMPLIANCE PLAN SUBMISSION. A description of how MCO will ensure that its participating provider network is accessible to persons with disabilities. This includes the following: - Policies and procedures to prevent discrimination on the basis of disability or type of illness or condition - Identification of participating provider sites which are accessible by people with mobility impairments, including people using mobility devices. If certain provider sites are not physically accessible to persons with disabilities, the MCO shall describe reasonable, alternative means that result in making the provider services readily accessible. - Identification of participating provider sites which do not have access to sign language interpreters or reasonable alternative APPENDIX J October 1, 2004 J-l1 means to communicate with enrollees who are deaf or hard of hearing; and for those sites describe reasonable alternative methods to ensure that services will be made accessible - Identification of participating providers which do not have adequate communication systems for enrollees who are blind or have vision impairments (e.g. raised symbol and lettering or visual signal appliances), and for those sites describe reasonable alternative methods to ensure that services will be made accessible
COMPLIANCE PLAN SUBMISSION. A description of how MCO will ensure that its participating provider network is accessible to persons with disabilities. This includes the following: - Policies and procedures to prevent discrimination on the basis of disability or type of illness or condition - Identification of participating provider sites which are accessible by people with mobility impairments, including people using mobility devices. If certain provider sites are not physically accessible to persons with disabilities, the MCO shall describe reasonable, alternative means that result in making the provider services readily accessible. - Identification of participating provider sites which do not have access to sign language interpreters or reasonable alternative means to communicate with enrollees who are deaf or hard of hearing; and for those sites describe reasonable alternative methods to ensure that services will be made accessible - Identification of participating providers which do not have adequate communication systems for enrollees who are blind or have vision impairments (e.g. raised symbol and lettering or visual signal appliances), and for those sites describe reasonable alternative methods to ensure that services will be made accessible
COMPLIANCE PLAN SUBMISSION. A description of how the Contractor will ensure that its Participating Provider network is accessible to persons with disabilities. This includes the following: - Policies and procedures to prevent discrimination on the basis of disability or type of illness or condition - Identification of Participating Provider sites which are accessible by people with mobility impairments, including people using mobility devices. If certain provider sites are not physically accessible to persons with disabilities, the Contractor shall describe reasonable, alternative means that result in making the provider services readily accessible - Identification of Participating Provider sites which do not have access to sign language interpreters or reasonable alternative means to communicate with Enrollees who are deaf or hard of hearing; and for those sites, a description of reasonable alternative methods to ensure that services will be made accessible - Identification of Participating Providers which do not have adequate communication systems for Enrollees who are blind or have vision impairments (e.g. raised symbol and lettering or visual signal appliances), and for those sites, a description of reasonable alternative methods to ensure that services will be made accessible
COMPLIANCE PLAN SUBMISSION. 1. A description of methods to ensure that the MCO's marketing presentations (materials and communications) are accessible to persons with auditory, visual and cognitive impairments
2. A description of the MCO's policies and procedures, including marketing training, to ensure that marketing representatives neither screen HEALTH status nor ask questions about health status or prior health care services TV. PROGRAM ACCESSIBILITY
COMPLIANCE PLAN SUBMISSION. A description of how the MCO will identify special health care, physical access or communication needs of enrollees on a timely basis, including but not limited to the health care needs of enrollees who: · are blind or have visual impairments, including the type of auxiliary aids and services required by the enrollee · are deaf or hard of hearing, including the type of auxiliary aids and services required by the enrollee · have mobility impairments, including the extent, if any, to which they can ambulate · have other physical or mental impairments or disabilities, including cognitive impairments · have conditions which may require more intensive case management
COMPLIANCE PLAN SUBMISSION. A description of accessibility to the Contractor's member services department or reasonable alternative means to access member services for Enrollees using wheelchairs (or other mobility aids)
COMPLIANCE PLAN SUBMISSION. A description of how the Contractor will identify special health care, physical access or communication needs of Enrollees on a timely basis, including but not limited to the health care needs ofEnrollees who: · are blind or have visual impairments, including the type of auxiliary aids and services required by the Enrollee · are deaf or hard of hearing, including the type of auxiliary aids and services required by the Enrollee · have mobility impairments, including the extent, if any, to which they can ambulate · have other physical or mental impairments or disabilities, including cognitive impairments · have conditions which may require more intensive case management
COMPLIANCE PLAN SUBMISSION. A description of how the Contractor will advise Enrollees with disabilities, during the new Enrollee orientation on how to access care
COMPLIANCE PLAN SUBMISSION. A description of the Contractor case management program for people with disabilities, including case management functions, procedures for qualifying for and being assigned a case manager, and description of case management staff qualifications
