Contact the Amex Bank of Canada Chief Complaints Officer Sample Clauses

Contact the Amex Bank of Canada Chief Complaints Officer. If the issue remains unresolved, you may contact the internal Amex Bank of Canada Chief Complaints Officer. In Canada/U.S. (toll-free) From outside of Canada/U.S. Telephone: 0-000-000-0000 (000) 000-0000 (call collect) Fax: 0-000-000-0000 (000) 000-0000 TTY: 0-000-000-0000 Website: xxx.xxxxxxxxxxxxxxx.xx/xxxxxxxxxx You may also write to the Chief Complaints Officer at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Amex Bank of Canada Chief Complaints Officer. Please see the “Timelines” section below.
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Contact the Amex Bank of Canada Chief Complaints Officer. If the issue remains unresolved, you may contact the Amex Bank of Canada Chief Complaints Officer at the contact information below. Please see the Timelines section. Amex Bank of Canada P.O. Box 3204, Station “F” Xxxxxxx, Xxxxxxx X0X 0X0 Attention: Amex Bank of Canada Chief Complaints Officer • 1.888.301.5312 (toll-free) • 437.836.7400 (outside Canada/U.S., please call collect) • 0.000.000.0000 (TTY) • 0.000.000.0000 (fax) • 0.000.000.0000 (fax outside Canada/U.S. Timelines: We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined, we may forward your concern to the appropriate complaint handling level for investigation and response. Following receipt of your complaint we will: • Acknowledge receipt of your complaint within five business days. • Provide our final decision within 90 days (step 1) and 45 days (step 2) of receiving your complaint, along with: • A summary of the complaint; • The final result of the investigation; • Explanation of the final decision; and • Information on how to further escalate your complaint in the event of an unsatisfactory outcome in step 1, along with the Complaint Handling Form. If we cannot provide a response within 90 days (step 1) and 45 days (step 2) you will be informed of the delay, the reason for the delay, and the expected response time.
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