Complaint Handling definition

Complaint Handling. User is responsible for handling any complaint with regard to a customer. User must promptly notify Autobooks of any complaint with regard to Autobooks, and Autobooks will handle the receipt of complaints in accordance with its current policies and procedures. If Autobooks is unable to resolve an issue to User’s satisfaction, the complaint resolution procedures in the Agreement will control the process.
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Complaint Handling means handling and resolution of complaints in the financial services sector.
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Complaint Handling means all the processes used to handle a complaint, including intake, screening, opening a case, assigning, investigating, attempting resolution, referring, closing a case, performing follow-up activities, and documenting and record keeping.
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Examples of Complaint Handling in a sentence

  • Training in complaint handling Effective Complaint Handling in Adult Social Care is the latest addition to our range of training courses for local authority staff.

  • This adds to the generic Good Complaint Handling (identifying and processing complaints) and Effective Complaint Handling (investigation and resolution), and courses for social care staff at both of these levels.

  • For the most recent version of these Complaint Handling Procedures, please go to xxx.xxxxxxxxxxxxxxx.xx/xxxxxxxxxx.

  • The dispute or complaint relating to a customer account may be submitted by either party at any time to the NJBPU pursuant to its Complaint Handling Procedures.

  • Please refer to the “Amex Bank of Canada – Complaint Handling Procedures” section of this agreement under the heading “Other Important Information”.

  • A Complaint Handling Mechanism to address procurement complaints received by the proposed Project will be put in place by each Implementing Agency.

  • Policy No. 3 [Complaint Handling, Supervisory Investigations and Internal Discipline]; and3.

  • You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

  • The annual self-assessment against the Complaint Handling Code for scrutiny and challenge.

  • HEI shall mention the mechanism adopted for Complaint Handling Mechanism as per Regulations.

Related to Complaint Handling

  • Complaints means each of the following documents:

  • Product Complaint means any oral, electronic or written communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness or performance of a marketed product, including failure of the product, labelling or packaging to meet specifications, whether or not the product is related to or caused the alleged deficiency. A complaint may allege that an Adverse Event or Medical Device Malfunction (as defined herein) has occurred.

  • Complaint means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO’s operation, including, but not limited to:

  • Service Complaints For service problems you should contact your local utility by calling: Vectren Energy Delivery at 800.227.1376. IF YOU SMELL GAS PLEASE MOVE TO A SAFE AREA AND CALL 911 OR YOUR LOCAL UTILITY. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are the local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for natural gas services and that you are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current natural gas usage, billing and payment history to XOOM or its authorized representatives. You further acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Handling means any installation, handling, generation, storage, treatment, use, disposal, discharge, release, manufacture, refinement, presence, migration, emission, abatement, removal, transportation, or any other activity of any type in connection with or involving Hazardous Materials.

  • Allegation means any written or oral statement or other indication of possible scholarly misconduct made to an institutional official.

  • SMS means short message service provided by your mobile service provider which:

  • Complainant means an individual who is alleged to be the victim of conduct that could constitute sexual harassment.

  • Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

  • Adverse Event means any untoward medical occurrence in a patient or clinical investigation subject administered a pharmaceutical product and that does not necessarily have a causal relationship with the treatment. An adverse event can therefore be any unfavourable and unintended sign (including an abnormal laboratory finding), symptom, or disease temporally associated with the use of a medicinal product, whether or not related to the medicinal product.

  • pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

  • Alert means events may occur, are in progress, or have occurred that could lead to a release of radioactive material but that the release is not expected to require a response by offsite response organizations to protect persons offsite.

  • Transport means the most efficient and available method of conveyance. In all cases, where practical, economy fare will be utilized. If possible, the Insured’s Common Carrier tickets will be used.

  • Billing involves the provision of appropriate usage data by one Telecommunications Carrier to another to facilitate Customer Billing with attendant acknowledgments and status reports. It also involves the exchange of information between Telecommunications Carriers to process claims and adjustments.

  • Group Grievance is defined as a single grievance, signed by a Xxxxxxx or a Union Representative on behalf of a group of employee who have the same complaint. Such grievances must be dealt with at successive stages of the Grievance Procedure commencing with Step 1. The grievors shall be listed on the grievance form.

  • Patient means a person who is undergoing medical or other treatment as an in-patient in any hospital or similar institution;

  • Policy Grievance shall be signed by a xxxxxxx or a Union representative or, in the case of an Employer's policy grievance, by the Employer or its representative.

  • CMS means the Centers for Medicare and Medicaid Services.

  • Discrepancies incident to shipment means any differences (e.g., count or condition) between the items documented to have been shipped and items actually received.

  • Scheduling means the actions of Seller and/or its designated representatives pursuant to Section 4.2, of notifying, requesting and confirming to ISO- NE the quantity of Energy to be delivered on any given day or days (or in any given hour or hours) during the Services Term at the Delivery Point.

  • Patient Information means information (however recorded) which—

  • Procurement Process means the process commenced by the issuing of this Invitation and concluding upon the award of a contract (or other outcome as determined by Tetra Tech International Development) or upon the earlier termination of the process

  • Emergency Medical Transportation means the transportation, by ambulance, of sick, injured or otherwise incapacitated persons who require emergency medical care.

  • Protocol means, in respect of any category of object and associated rights to which this Convention applies, the Protocol in respect of that category of object and associated rights;

  • Client Application means an application developed by Licensee that a) utilizes the Runtime Product, b) is installed fully on an end user’s machine, with all report processing local to that machine, and c) adds significant and primary functionality to the Runtime Product.

  • Retaliatory personnel action means denial of any right guaranteed under the Act and any threat, discharge, including a constructive discharge, suspension, demotion, unfavorable reassignment, refusal to promote, disciplinary action, sanction, reduction of work hours, reporting or threatening to report the actual or suspected immigrant status of an employee or the employee’s family, or any other adverse action against an employee.