Contacts and Escalation. Please use the following contacts for FiberNET Support or an Escalation of Support issue.
Contacts and Escalation. A. Contacting Netskope Support By web: (Preferred) By email: By telephone:
B. Escalation Procedure. Support includes the ability to escalate Support requests that are not addressed within the target times above to the Support Technical Leads and Management team by email to xxxxxxxx-xxxxxxx-xxxxx@xxxxxxxx.xxx, stating the reason and business impact for the escalation. This Service Level Agreement sets forth the service levels and available remedies provided by Netskope to Customer for the Services as of the Effective Date. Capitalized terms not defined herein shall have the meaning set forth in the Agreement. Netskope’s publishing of any updates and modifications to this SLA after the Effective Date of this Agreement shall be effective only with respect to Subscriptions which Subscription Periods start after those new terms are posted.
Contacts and Escalation. Service Provider will provide a complete list of contacts to the Customer to support escalation of Customer orders and service. Customer requires that this list of contacts with escalation be provided before execution of the Agreement.
Contacts and Escalation. XXX will provide a complete list of contacts for the On-Net Service provided to Customer. In addition, XXX will provide an escalation list to Customer for purposes of escalation to ELI’s NCAM and/or escalation up to the vice-president of carrier sales.
