Customer Care Services Sample Clauses

Customer Care Services. Provide complete customer care services including a customer information system and data base administration, customer service centers, meter reading and billing, credit and collections, customer communications, cash remittance processing, administrative and technical support, quality assurance and training and other customer billing services. Provide services and advice on matters relating to the methods and practices of customer relations.
Sample 1
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Customer Care Services. 29.1 General Party B will be responsible for providing all direct customer care services to the Customers in relation to the Alternative Roaming Provider Services. A Customer should contact the customer care services of Party B when roaming within the service footprint of the Alternative Roaming Provider Services. In the event that Party B needs to refer the Customer to the Domestic Service Provider’s customer care services, then Party B will need to raise a ticket as set out in Schedule 3 with the Customer’s personal details and the description of the incident. However, primary responsibility for customer care remains with Party B.
Sample 1
Customer Care Services. (i) From and after the Effective Date, EES shall cause to be provided to the Company the Customer Care Services by subcontracting such Services to Computer Sciences Corporation ("CSC"). The Company shall pay EES for all Customer Care Services at EES' cost of providing such Services, which would be charged to the Company based on a pass-through basis. (ii) Following the Effective Date, the Company shall use commercially reasonable efforts to contract directly with CSC or any other person for the provision of Customer Care Services in lieu of the provision of such Services by or through EES. (iii) The Company shall have the option, by providing at least thirty (30) days' prior written notice to EES, to terminate the Customer Care Services provided by or on behalf of EES; and in any event EES' obligation to provide Customer Care Services shall terminate when the Company begins to receive comparable services from the provider selected pursuant to Section 2.1(e)(ii).
Sample 1
Customer Care Services. If and as selected by EDIGITAL in Schedule “A,” APL DIRECT shall provide services as described and selected in Schedule “A” to support consumer inquiries regarding EDIGITAL’s sales venues (e.g., website, catalog) and the Products. Such support shall be in the form of a “Call Center” that is staffed with appropriately trained personnel (“Customer Care Services”). APL DIRECT will subcontract for the Customer Care Services with a qualified subcontractor to perform the services described and selected in Schedule “A”.
Sample 1
Customer Care Services. Service Provider’s technical support resources (call centers, website, etc.) shall be available to End Users and SUNCOM Clients for resolution of most Service-related issues. In addition, the Department and SUNCOM Clients will have access to a technical support desk as set forth in Section 6.03 below.
Sample 1
Customer Care Services 
Sample 1Sample 2

Related to Customer Care Services

  • Software Services If elected by Customer, the following Software Services will be made available for Customer’s use. 2.1. Core HR Software Service is a system of interactive web pages to assist Customer in its human resource related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The HR Software Services shall function in accordance with the Documentation, as may be amended from time to time, and provide features to aid Customer with its compliance with federal and state laws and regulations applicable to Human Resources (except as stated otherwise in the Documentation). 2.2. Recruiting Software Service is a system of interactive web pages to assist Customer in posting job requisitions, storing candidates, recording job applications, and the related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The Recruiting Software Service shall function in accordance with the Documentation which may be amended from time to time.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Vision Care Services For purposes of coordination of benefits, vision care services covered under other plans are not considered an allowable expense, as defined in the Coordination of Benefits and Subrogation in Section 7.

  • Voice Services In lieu of any other rates and discounts, Customer will pay fixed per-minute rates ranging from $0.000 to $0.000 for the following Voice Services: Domestic Voice Service: Domestic Outbound Voice Service, including Calling Card and Domestic Inbound Voice Service based on origination and termination type. Data Services:

  • Hospice Services Services are available for a Member whose Attending Physician has determined the Member's illness will result in a remaining life span of six months or less.

  • Core Services The Company agrees to provide to the Municipality the Core Services set forth in Schedule “A”. The Company and the Municipality may amend Schedule “A” from time to time upon mutual agreement.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Verizon OSS Services 8.2.1 Upon request by ECI, Verizon shall provide to ECI Verizon OSS Services. Such Verizon OSS Services will be provided in accordance with, but only to the extent required by, Applicable Law. 8.2.2 Subject to the requirements of Applicable Law, Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon OSS Information, and the Verizon OSS Services that will be offered by Verizon, shall be as determined by Verizon. Subject to the requirements of Applicable Law, Verizon shall have the right to change Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon OSS Information, and the Verizon OSS Services, from time-to-time, without the consent of ECI. 8.2.3 To the extent required by Applicable Law, in providing Verizon OSS Services to ECI, Verizon will comply with Verizon’s applicable OSS Change Management Guidelines, as such Guidelines are modified from time-to-time, including, but not limited to, the provisions of the Guidelines related to furnishing notice of changes in Verizon OSS Services. Verizon’s OSS Change Management Guidelines will be set out on a Verizon website.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition. 13.2 If the Hosting of Customer Data by Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract contributes to or directly causes a Data Breach, Supplier shall be responsible for the obligations set forth in Appendix 1 related to breach reporting requirements and associated costs. Likewise if such Hosting contributes to or directly causes a Security Incident, Supplier shall be responsible for the obligations set forth in Appendix 1, as applicable. 14 Change Management

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

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