Customer Information System a. Status of any changes or upgrades made to system software
Customer Information System. If applicable, Customer shall provide accessibility to connect the Customer’s Laboratory Information System (“LIS”) and will be limited to a one-time on-site connection (“LIS Connection”). Any such LIS Connection shall be performed at the time of installation of the Hardware. Customer will ensure availability of the LIS Vendor at time of the LIS Connection. Optional services for an additional fee are available for connectivity to new or upgraded systems post initial installation of the Hardware.
Customer Information System. 17 The computer-based system designated by CITY for service records, billing, 18 reporting and other operations data for the Recycle Plus Program.
Customer Information System. 1.2.1. SMUD wi11 provide and operate scalable and robust software systems to manage customer data via Customer Relationship Management (CRM) software, that will enable VCE and its customers to manage program enrollment options online through the Interactive Voice Response (IVR). SMUD will also ensure that the CRM is compatible with the billing engine and data repository for customers' electric usage data. Configure and maintain a cloud-based CRM solution that will store accurate information on all eligible accounts located in the Program service area. This data is to include each account's enrollment status (opt out, program enrollment), rate tariff election(s), payment history related to billed amount, collection status, on-site generating capacity, if applicable, and any correspondence with customer as well as other information that may become necessary to effectively administer Program services as mutually agreed to by the Parties from time to time. The software solution and system integration services will be provided by subcontractors to this Agreement.
Customer Information System i. Maintain an accurate database of all eligible accounts who are located in the City service area and identify each account’s enrollment status (opt out, program enrollment), rate tariff election(s), payment history, collection status, on-site generating capacity, if applicable, and any correspondence with customer as well as other information that may become necessary to effectively administer City as mutually agreed to by parties from time to time.
