Customer Service Centers Sample Clauses
The 'Customer Service Centers' clause defines the requirements and standards for the establishment and operation of customer service centers by a party, typically the service provider. It outlines expectations such as the locations, hours of operation, staffing levels, and the types of support or services to be provided to customers. For example, it may require the provider to maintain a certain number of centers within specified regions or to ensure that customer inquiries are addressed within a set timeframe. The core function of this clause is to ensure that customers have accessible and reliable support, thereby enhancing customer satisfaction and addressing service-related issues efficiently.
Customer Service Centers. TSP shall establish, furnish, operate and maintain the Customer Service Center identified in the Proposal and two WUCs, in accordance with TR Section CS Customer Service. Each such facility shall be established, staffed and in operation by the Pre Toll Operations Readiness Deadline. Where TSP leases any such facility, it shall do so in its own name, at its cost, but shall provide that each such WUC lease shall be fully assignable to the Joint Board as set forth in Section 2.3.10 at no cost to the Joint Board and with liability and obligations thereunder accruing to the Joint Board only after the assignment of such lease to, and the assumption thereof by, the Joint Board. The TSP shall provide the Joint Board with designated work space in the CSC for the Joint Board’s use on an as-needed basis in accordance with TR Section CS. The Joint Board reserves the right to approve or disapprove the leased facility and the terms of the lease prior to the TSP entering into the lease.
Customer Service Centers. (a) Bank shall be responsible for establishing and running each Customer Service Center at its own cost and expense, including all resources, premises, sites, systems, networks, hardware, software, and other equipment necessary to provide the Customer Support Services. Bank shall obtain or require its third parties to obtain and maintain all necessary rights, permits, and licenses to use each Customer Service Center and shall comply with all applicable registration, licensing, permitting, approval, and other governmental requirements to perform the Customer Support Services from such Customer Service Center.
(b) Bank represents that, as of the launch of the Program for commercial use, Bank will maintain one (1) Customer Service Center located in [***], and that the Customer Support Services will be provided from such Customer Service Center. If Bank wishes to provide the Customer Support Services from a location other than the Customer Service Center in [***], then Bank shall provide Company with all information requested by Company with respect to such location and shall obtain Company's written consent prior to providing the Customer Support Services from such location. If Bank provides the Customer Support Services from a location other than the Customer Service Center in [***] and its Disaster Recovery site without Company's prior written consent, then Bank shall be deemed to be in material breach of the Agreement. Company agrees to provide a response to any Bank request to provide the Customer Support Services from a location other than the Customer Service Center in [***],
(c) Bank agrees that each Customer Service Center will be designated for providing the Customer Support Services. To the extent that services other than the Customer Support Services are provided from a Customer Service Center, Bank shall ensure that a portion of such Customer Service Center is dedicated solely to providing the Customer Support Services and is branded for the Program prior to the launch of the Program for commercial use.
(d) Notwithstanding the foregoing, Company agrees that Bank's third-party service provider may use investigators located in locations other than the Customer Service Center, and that such investigators may provide incidental Customer Support Services in performing their duties.
Customer Service Centers. In the event the Separation Trigger Date occurs, SGN and Buyer will have an irrevocable, royalty free, transferable and exclusive (except as to Dex) right to continue to use and receive the benefit of the top-level toll-free number (800-422-1234) in accordance with the provisions of Section 2.9 for two (2) years following the Separation Trigger Date, following which SGN and Buyer will migrate to their own top-level toll-free number. SGN's and Buyer's right under this Section 3.9 will survive the expiration or termination of this Agreement.
Customer Service Centers. Dex will maintain ownership of the top-level toll-free number (800-422-1234) for the customer services call centers, and all calls made to this toll-free number will be routed by the toll-free vendor to the applicable lower-level ring-to number. As soon as reasonably practicable following the Closing Date, the Parties will cooperate to segregate the lower-level ring-to telephone numbers for the customer services call centers, and to the extent such segregation is not possible, the Parties will implement a process to redirect all customer service calls received by one Party that are intended for the other Party, in either case such that each Party handles only customer service and customer care calls with respect to its own region and customers.