Customer Complaint Resolution Clause Samples
The Customer Complaint Resolution clause outlines the procedures and responsibilities for addressing and resolving complaints raised by customers. Typically, it specifies the timeframe within which complaints must be acknowledged and resolved, the channels through which customers can submit their concerns, and the steps the service provider must take to investigate and respond. This clause ensures that customer issues are handled promptly and fairly, thereby maintaining customer satisfaction and providing a clear process for dispute resolution.
Customer Complaint Resolution. The Contractor shall notify Customers of the complaint procedure at the time Customers apply for or are provided service. A Customer dissatisfied with Contractor’s response regarding a complaint may ask the County to review the complaint. To obtain this review, the Customer must submit a written request within thirty (30) days of the original complaint to the Contractor if the Contractor has failed to respond to the complaint. The County may extend the time to request its review for good cause. In reviewing the complaint, the County Contract Manager shall seek a response and remedy by the Contractor. The County Contract Manager shall determine if the Customer’s complaint is justified, and if so, what remedy if any shall be provided. The County Contract Manager may delegate these duties to a designee. The decision of the County Contract Manager or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, the Contractor may seek review by the Public Works Director. The Contractor shall designate in writing a “company liaison” who shall be responsible for working with the County Contract Manager to resolve Customer complaints. The Contractor shall maintain a record of all complaints received by mail, by telephone, or in person for a period of three (3) years. The Contractor shall identify the date, name, address, telephone number, and if available the email address of the Customer making the complaint, the nature of the complaint, and the action taken by the Contractor to resolve the complaint. All written Customer complaints and inquiries shall be date-stamped when received and shall be initially responded to by the Contractor within one (1) business day of receipt. The Contractor shall log action taken by the Contractor to respond to and remedy the complaint. The Contractor shall use reasonable efforts to resolve all Customer complaints within two (2) business days of receipt, unless the complaint is such that it cannot reasonably be resolved within this timeframe, and unless this timeframe is extended by mutual agreement between the Contractor and Customer.
Customer Complaint Resolution. Company shall promptly investigate and correct, where appropriate, any complaint by customer(s) in the franchise area with respect to its service or its employees. Company shall maintain a written record of all customer complaints and the actions taken by Company in response to these complaints. Town may request and receive from Company an up-to-date written record of all customer complaints and actions taken by Company in response to these complaints.
Customer Complaint Resolution. All complaints received by the Contractor or the City before 3:00 PM shall be resolved by 5:00 PM. on the day the complaint was received. All complaints received after 3:00 PM shall be resolved by noon the next day. The Contractor shall maintain a daily log of all complaints received and the time when the complaint was resolved. Upon request, the Contractor shall provide a complaint report to the City.
Customer Complaint Resolution. The Parties shall address and resolve all complaints received from third parties. Any complaints received by farmers or retailers for Tolerant Product will be addressed by the Parties jointly where each Party agrees to visit the ▇▇▇▇▇▇ or retailer (if feasible) in attempt to resolve the issue. A report on any complaints will be recorded in writing and to be addressed by the Parties within a reasonable period to reach a commercial resolution. (b)
Customer Complaint Resolution. Implementer shall maintain a log of all Customer complaints, provide a summary of complaints in Monthly and Quarterly Reports, and respond within one (1) business day to complaints.