Customer Complaint Resolution Sample Clauses

Customer Complaint Resolution. The Contractor shall notify Customers of the complaint procedure at the time Customers apply for or are provided service. A Customer dissatisfied with Contractor’s response regarding a complaint may ask the County to review the complaint. To obtain this review, the Customer must submit a written request within thirty (30) days of the original complaint to the Contractor if the Contractor has failed to respond to the complaint. The County may extend the time to request its review for good cause. In reviewing the complaint, the County Contract Manager shall seek a response and remedy by the Contractor. The County Contract Manager shall determine if the Customer’s complaint is justified, and if so, what remedy if any shall be provided. The County Contract Manager may delegate these duties to a designee. The decision of the County Contract Manager or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, the Contractor may seek review by the Public Works Director. The Contractor shall designate in writing a “company liaison” who shall be responsible for working with the County Contract Manager to resolve Customer complaints. The Contractor shall maintain a record of all complaints received by mail, by telephone, or in person for a period of three (3) years. The Contractor shall identify the date, name, address, telephone number, and if available the email address of the Customer making the complaint, the nature of the complaint, and the action taken by the Contractor to resolve the complaint. All written Customer complaints and inquiries shall be date-stamped when received and shall be initially responded to by the Contractor within one (1) business day of receipt. The Contractor shall log action taken by the Contractor to respond to and remedy the complaint. The Contractor shall use reasonable efforts to resolve all Customer complaints within two (2) business days of receipt, unless the complaint is such that it cannot reasonably be resolved within this timeframe, and unless this timeframe is extended by mutual agreement between the Contractor and Customer.
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Customer Complaint Resolution. Company shall promptly investigate and correct, where appropriate, any complaint by customer(s) in the franchise area with respect to its service or its employees. Company shall maintain a written record of all customer complaints and the actions taken by Company in response to these complaints. Town may request and receive from Company an up-to-date written record of all customer complaints and actions taken by Company in response to these complaints.
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Customer Complaint Resolution. Implementer shall maintain a log of all Customer complaints, provide a summary of complaints in Monthly and Quarterly Reports, and respond within one (1) business day to complaints.
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Customer Complaint Resolution. The Parties shall address and resolve all complaints received from third parties. Any complaints received by farmers or retailers for Tolerant Product will be addressed by the Parties jointly where each Party agrees to visit the xxxxxx or retailer (if feasible) in attempt to resolve the issue. A report on any complaints will be recorded in writing and to be addressed by the Parties within a reasonable period to reach a commercial resolution. (b)
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Related to Customer Complaint Resolution

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Disputes Resolution 10:01 Jurisdictional disputes involving workers employed under this Collective Agreement shall henceforth be resolved under the provisions of the Canadian Jurisdictional Disputes Plan in accordance with its rules and regulations and without work stoppage, slow down or other lack of production, and it is further agreed that a jurisdictional dispute shall in no way interfere with the progress or prosecution of work.

  • Amicable Resolution (a) Save where expressly stated to the contrary in this Agreement, any dispute, difference or controversy of whatever nature between the Parties, howsoever arising under, out of or in relation to this Agreement (the "Dispute") shall in the first instance be attempted to be resolved amicably in accordance with the procedure set forth in Clause 12.1 (b).

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

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