Customer Portals. Verizon provides a managed services portal (Verizon Enterprise Center or VEC), which provides real time access to Customer’s ticket information 24 hours a day, 7 days a week. Customer is limited to 10 user accounts.
Customer Portals. Verizon offers internet customer portals to provide a secure, scalable, consolidated view of Customer’s Contact Center information 24 hours a day, 7 days a week, 365 days a year including, without limitation, Verizon’s Enterprise Center at xxxxx://xxxxxxxxxxxxxxxx.xxxxxxx.xxx/ (collectively, “VEC”). The VEC provides real time access for project oversight and operational systems and updates including, without limitation, trouble ticketing. Customer is limited to ten (10) user accounts and is responsible for ensuring that all users understand and comply with the confidentiality requirements set forth in the Agreement.
Customer Portals. 10.2.1 Integrated Administrator Console (“IAC”). Customer’s Administrator can establish and maintain the settings for Customer’s network. The IAC provides the Administrator with the capability to maintain Customer Groups and set-up/maintain enterprise-wide call routing and restriction.
10.2.2 Verizon Enterprise Center (“VEC”)
10.2.2.1 The VEC provides Customer with the capability to maintain Customer Sites, set- up/maintain end-users, set-up/maintain enterprise-wide call routing and restriction.
10.2.2.2 Information provided to Customer through the VEC or through the IAC is for Customer information purposes only and will not be used to calculate any service credits that Customer may be entitled to pursuant to an applicable Business Connection SLA.
10.2.2.3 Reports available with Business Connection are provided to Customer through the VEC or through the IAC, including Concurrent Call reports, Call Detail and Statistics by Day, Week or Month. More details regarding Business Connection are available at the training and documentation portal accessible to Business Connection customers.
