Common use of Customer Service and Client Satisfaction Clause in Contracts

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic survey via a format provided by the Orange County Community Investment Division Director of Workforce Development. The Orange County Community Investment Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient. 2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the County of Orange will be conducting surveys with clients and One-Stop system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for the 3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days. 4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 5. Subrecipient shall work with the One-Stop center mandatory / non-mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop center mandatory / non-mandatory partner(s) programs when doing so will benefit participant outcomes. Subrecipient shall meet with the One-Stop center mandatory / non-mandatory partner(s) staff and the One-Stop Center Operator for suggestions on how to improve client services as defined in the MOU. 6. Subrecipient shall work with County designated One-Stop Operator to ensure that client is receiving benefits from a coordinated network of workforce development partners. Subrecipient shall meet with One-Stop Operator monthly for suggestions on how to improve client services as defined in the MOU. This may include staff being trained on partner’s eligibility requirements, co-case management, cross braiding of resources, etc. 7. Subrecipient shall provide at least one (1) testimonial each month from job seeker client and/or business clients to the County of Orange. Subrecipient must obtain client’s authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials, as well as the signed authorization to release form, shall be included in the Monthly Program Performance Report.

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic electronical survey via a format provided by the Orange County Community Investment Division Director of Workforce Development. The Orange County Community Investment Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient. 2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore,. tTherefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the theand County of Orange OrangeOrange County will be conducting conductinged surveys with clients and One-Stop system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for thethe implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days. 4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 5. Subrecipient shall work with the One-Stop center mandatory / non-mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop center mandatory / non-mandatory partner(s) programs when doing so will benefit participant participants outcomes. Subrecipient shall meet with the One-Stop center mandatory / non-mandatory partner(s) staff and the One-Stop Center Operator for suggestions on how to improve client services as defined in the MOU. 6. Subrecipient shall work with County designated One-Stop Operator to ensure that client is receiving benefits from a coordinated network of workforce development partners. Subrecipient shall meet with One-Stop Operator monthly for suggestions on how to improve client services as defined in the MOU. This may include staff being trained on partner’s eligibility requirements, co-case management, cross braiding of resources, etc. 7. Subrecipient shall provide at least one (1) testimonial each month from job seeker client and/or business clients to the County of Orange. Subrecipient must obtain client’s client ’ss authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials, as well as the signed authorization to release form, shall be included in the Monthly Program Performance Report.

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic electronical survey via a format provided by the Orange County Community Investment Division Director of Workforce Development. The Orange County Community Investment Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient. 2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore. Therefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the centered and Orange County of Orange will be conducting conducted surveys with clients and One-Stop system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for thethe implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days. 4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 5. Subrecipient shall work with the One-Stop center mandatory / non-mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop center mandatory / non-mandatory partner(s) programs when doing so will benefit participant participants outcomes. Subrecipient shall meet with the One-Stop center mandatory / non-mandatory partner(s) staff and the One-Stop Center Operator for suggestions on how to improve client services as defined in the MOU. 6. Subrecipient shall work with County designated One-Stop Operator to ensure that client is receiving benefits from a coordinated network of workforce development partners. Subrecipient shall meet with One-Stop Operator monthly for suggestions on how to improve client services as defined in the MOU. This may include staff being trained on partner’s eligibility requirements, co-case management, cross braiding of resources, etc. 7. Subrecipient shall provide at least one (1) testimonial each month from job seeker client and/or business clients to the County of Orange. Subrecipient must obtain client’s clients authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials, as well as the signed authorization to release form, testimonials shall be included in the Monthly Program Performance Report.

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic electronical survey via a format provided by the Orange County Community Investment Division Director of Workforce Development. The Orange County Community Investment Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient. 2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore. Therefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the centered and Orange County of Orange will be conducting conducted surveys with clients and One-Stop system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for thethe implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this AgreementContract. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days. 4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 5. Subrecipient shall work with the One-Stop center mandatory / non-mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop center mandatory / non-mandatory partner(s) programs when doing so will benefit participant participants outcomes. Subrecipient shall meet with the One-Stop center mandatory / non-mandatory partner(s) staff and the One-Stop Center Operator partners for suggestions on how to improve client services as defined in the MOU. 6. Subrecipient shall work with County designated One-Stop Operator partners to ensure that client is receiving benefits from a coordinated network of workforce development partners. Subrecipient shall meet with One-Stop Operator partners monthly for suggestions on how to improve client services as defined in the MOU. This may include staff being trained on partner’s eligibility requirements, co-case management, cross braiding of resources, etc. 7. Subrecipient shall provide at least one (1) testimonial each month from job seeker client clients and/or business clients to the County of OrangeCounty. Subrecipient must obtain client’s authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials, as well as the signed authorization to release form, testimonials shall be included in the Monthly Program Performance Report.

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic electronical survey via a format provided by the Orange County Community Investment Workforce and Economic Development Division Director of Workforce Development. The Orange County Community Investment Workforce and Economic Development Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient. 2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore. Therefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the centered and Orange County of Orange will be conducting conducted surveys with clients and One-Stop Orange County Workforce Solutions system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for thethe implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this AgreementContract. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days. 4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop CentersOrange County Workforce Solutions Center, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs.into 5. Subrecipient shall work with the One-Stop Orange County Workforce Solutions center mandatory / non-non- mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop Workforce Solutions center mandatory / non-non- mandatory partner(s) programs when doing so will benefit participant participants outcomes. Subrecipient shall meet with the One-Stop Workforce Solutions center mandatory / non-mandatory partner(s) staff and the One-Stop Workforce Solutions Center Operator partners for suggestions on how to improve client services as defined in the MOU. 6. Subrecipient shall work with County designated One-Stop Operator Workforce Solutions partners to ensure that client is receiving benefits from a coordinated network of workforce development partners. Subrecipient shall meet with One-Stop Operator Workforce Solutions partners monthly for suggestions on how to improve client services as defined in the MOU. This may include staff being trained on partner’s eligibility requirements, co-case management, cross braiding of resources, etc. 7. Subrecipient shall provide at least one (1) testimonial each month from job seeker client clients and/or business clients to the County of OrangeCounty. Subrecipient must obtain client’s authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials, as well as the signed authorization to release form, testimonials shall be included in the Monthly Program Performance Report.

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic electronical survey via a format provided by the Orange County Community Investment Workforce and Economic Development Division Director of Workforce Development. The Orange County Community Investment Workforce and Economic Development Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient. 2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore. Therefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the centered and Orange County of Orange will be conducting conducted surveys with clients and One-Stop Orange County Workforce Solutions system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for thethe implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this AgreementContract. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days. 4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop CentersOrange County Workforce Solutions Center, as described in the Local and Regional Plans, taking into consideration, Anaheim Anaheim, and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop Workforce Solutions customers’ needs. 5. Subrecipient shall work with the One-Stop Orange County Workforce Solutions center mandatory / non-non- mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop Workforce Solutions center mandatory / non-non- mandatory partner(s) programs when doing so will benefit participant participants outcomes. Subrecipient shall meet with the One-Stop Workforce Solutions center mandatory / non-mandatory partner(s) staff and the One-Stop Center Operator for suggestions on how to improve client services as defined in the MOU.and 6. Subrecipient shall work with County designated One-Stop Operator Workforce Solutions partners to ensure that client is receiving benefits from a coordinated network of workforce development partners. Subrecipient shall meet with One-Stop Operator Workforce Solutions partners monthly for suggestions on how to improve client services as defined in the MOU. This may include staff being trained on partner’s eligibility requirements, co-case management, cross braiding of resources, etc. 7. Subrecipient shall provide at least one (1) testimonial each month from job seeker client clients and/or business clients to the County of OrangeCounty. Subrecipient must obtain client’s authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials, as well as the signed authorization to release form, testimonials shall be included in the Monthly Program Performance Report.