Common use of Customer Service and Client Satisfaction Clause in Contracts

Customer Service and Client Satisfaction. Satisfaction surveys shall be made available to customers and employers electronically via a format provided by the County of Orange. The County of Orange will review and evaluate the data collected and make the results available to the SUBRECIPIENT. 1. SUBRECIPIENT shall communicate to their staff and the staff of the co-located partners that meeting client satisfaction and expectations is a primary goal of the County of Orange shall review and evaluate the data collected and shall be responsible for the implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 2. SUBRECIPIENT shall be proactive in requiring staff to adopt client service principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. SUBRECIPIENT shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. SUBRECIPIENT must also respond to and correct County of Orange concerns regarding under-performing staff within 15 days. 3. SUBRECIPIENT shall be proactive in maintaining a customer/human centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. SUBRECIPIENT shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 4. SUBRECIPIENT shall work with the Employment Development Department (EDD) staff to ensure that client specific services are provided. SUBRECIPIENT shall meet with the EDD staff for suggestions on how to improve client services as defined in the MOU. This may include placing more staff in the Center’s resource room on those days and during those hours when the flow of clients is exceptionally heavy. 5. SUBRECIPIENT shall provide at least one (1) testimonial each month from job seeker clients and/or business clients to the County of Orange. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. SUBRECIPIENT shall maintain an appropriate “release” from the client. Monthly testimonials shall be included in the Monthly Report.

Customer Service and Client Satisfaction. Satisfaction The OCDB will conduct satisfaction surveys shall be made available to customers and employers electronically via a format provided by periodically throughout the County of Orangeyear. The County of Orange OCDB will review and evaluate the data collected and make the results available to the SUBRECIPIENT. 1. SUBRECIPIENT shall communicate to their staff and the staff of the co-located partners that meeting client satisfaction and expectations is a primary goal of the County of Orange OCDB shall review and evaluate the data collected and shall be responsible for the implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement.the 2. SUBRECIPIENT shall be proactive in requiring staff to adopt client service principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. SUBRECIPIENT shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. SUBRECIPIENT must also respond to and correct County of Orange OCDB concerns regarding under-performing staff within 15 daysstaff. 3. SUBRECIPIENT shall be proactive in maintaining a customer/human centered design for the One-One Stop Centers, as described in the Local and Regional PlansPlan, taking into consideration, Anaheim and Santa Xxx. SUBRECIPIENT shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 4. SUBRECIPIENT shall work with the Employment Development Department (EDD) staff to ensure that client specific services are provided. SUBRECIPIENT shall meet with the EDD staff for suggestions on how to improve client services as defined in the MOU. This may include placing more staff in the Center’s resource room on those days and during those hours when the flow of clients is exceptionally heavy. 5. SUBRECIPIENT shall provide at least one (1) testimonial per center location each month from job seeker clients and/or business clients to the County of Orangeclients. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. SUBRECIPIENT shall maintain an appropriate “release” from the client. Monthly testimonials shall be included in the Monthly Report.

Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to customers all individuals and employers electronically by providing a paper or electronical survey via a format provided by the County. County of Orange. The County of Orange Staff will review and evaluate the data collected and make the results available to the SUBRECIPIENTSubrecipient. 12. SUBRECIPIENT The Subrecipient shall communicate to their staff and the staff of the co-located partners that meeting client satisfaction and expectations is a primary goal goal. The County will be conducting surveys with clients and Orange County Workforce Solutions system partners on the performance of the workforce services offered. The County of Orange shall will review and evaluate the data collected and collected. The Subrecipient shall be responsible for the implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. 23. SUBRECIPIENT The Subrecipient shall be proactive in requiring staff to adopt client service customer-focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this AgreementContract. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. SUBRECIPIENT Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to terminationtermination for performance concerns. SUBRECIPIENT Subrecipient must also respond to and correct County of Orange concerns regarding under-under- performing staff within 15 5 days. 3. SUBRECIPIENT shall be proactive in maintaining a customer/human centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. SUBRECIPIENT shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs. 4. SUBRECIPIENT The Subrecipient shall work with the Employment Development Department (EDD) staff County designated OC Workforce Solutions partners to ensure that client specific services are providedis receiving benefits from a coordinated network of workforce development partners. SUBRECIPIENT Subrecipient shall meet with the EDD staff Workforce Solutions partners monthly for suggestions on how to improve client services as defined in the MOU. This may include placing more staff in the Centerbeing trained on partner’s resource room on those days and during those hours when the flow eligibility requirements, co-case management, cross braiding of clients is exceptionally heavyresources, etc. 5. SUBRECIPIENT The Subrecipient shall provide at least one (1) testimonial each month from job seeker clients and/or business clients to the County of OrangeCounty. Subrecipient must obtain client’s authorization to release prior to sharing information. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. SUBRECIPIENT Subrecipient shall maintain an appropriate “release” from the client. Monthly testimonials shall be included in the Monthly Program Performance Report. 6. Monitoring and Evaluation 7. The Subrecipient performance will be evaluated by the County within the first six months of the contract start date and at least annually thereafter. Evaluations will include but are not limited to contract provisions, surveys of Workforce Solutions Center partners and other evaluation criteria developed by the County.

Customer Service and Client Satisfaction. Satisfaction 1. SUBRECIPIENT shall take part in the qualitative evaluation of services through the distribution and collection of client satisfaction surveys as defined in OCDB Informational Notice 04-OCWDA-22. Surveys shall be made available to customers throughout the Center’s resource room and employers electronically via a format provided by shall also be installed on the County of Orange. The County of Orange will review and evaluate the data collected and make the results available to the SUBRECIPIENTcomputers in each One- Stop Center location. 12. SUBRECIPIENT shall communicate to their staff and the staff of the co-located partners that meeting client satisfaction and expectations is a primary goal of the County of Orange OCDB. 3. SUBRECIPIENT shall review and evaluate the data collected and shall be responsible for the implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. Survey results shall be made available to the OCDB upon request. 24. SUBRECIPIENT shall be proactive in requiring staff to adopt client service principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in on continuous improvement principles. SUBRECIPIENT shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. SUBRECIPIENT must also respond to and correct County of Orange OCDB concerns regarding under-performing staff within 15 daysstaff. 35. SUBRECIPIENT shall be proactive in maintaining a customer/human centered design for the One-One Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. SUBRECIPIENT shall incorporate new innovations that are specifically tailored to meet the One-One Stop customers’ needs.; 46. SUBRECIPIENT shall work with the Employment Development Department (EDD) staff to ensure that client specific services are provided. SUBRECIPIENT shall meet with the EDD staff for suggestions on how to improve client services as defined in the MOUMOU and/or Operating Agreement. This may include placing more staff in the Center’s resource room on those days and during those hours when the flow of clients is exceptionally very heavy. 57. SUBRECIPIENT shall provide at least one (1) testimonial per center location each month from job seeker clients and/or business clients to the County of Orangeclients. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. SUBRECIPIENT shall maintain an appropriate “release” from the client. Monthly testimonials shall be included in the Monthly Report.