Customer Service Requirements/Recipient Rights. PROVIDER is required to:
a) Distribute the Customer Handbook to individuals at intake, annually, and as requested.
b) Display the LARA “Know Your Rights” Recipient Rights poster in a common area within the location/building available to view by consumers. The poster shall indicate the program rights advisor’s name and phone number and shall include the name and phone number of the regional rights consultant.
c) Ensure Recipient Rights protections are provided to consumers, as defined by XXXX, in accordance to the PROVIDER’s LARA licensing requirements.
d) Ensure there is a designated function for “Customer Services” as defined by the State of Michigan in MDHHS/PIHP Agreement “Customer Services Standards.”
e) Ensure Customer Services has staff to sufficiently meet the needs of the consumers engaged in services.
f) Customer Service staff shall be trained and possess a working knowledge of the State mandated Customer Service topics found within the in MDHHS/PIHP Agreement “Customer Services Standards.”
g) Upon request, Customer Service staff shall assist beneficiaries with filing grievances and appeals, accessing local dispute resolution processes, and coordinate, as appropriate, with the local Recipient Rights Advisor.
h) The PROVIDER shall sufficiently display and provide to consumers how to contact Customer Services via phone and/or mail. The hours Customer Services operates and the process for accessing information from Customer Services outside those hours shall be publicized.
i) Telephone calls to Customer Service shall be answered by a live voice during business hours. Telephone menus are not acceptable. Deleted: with (at minimum) the following information and the r…
Customer Service Requirements/Recipient Rights. PROVIDER is required to:
a) Distribute the Consumer Handbook to individuals at intake, annually, and as requested.
b) Display Regional Consumer Service poster in a common area within the location/building that consumers can view.
c) Ensure Recipient Rights protections are provided to consumers, as defined by XXXX, in accordance to the PROVIDER’s LARA licensing requirements.
d) Ensure there is a designated function for “Customer Services.”
e) Ensure Customer Services shall have staff to sufficiently meet the needs of the consumers engaged in services.
f) Customer Service staff shall be trained and possess a working knowledge of the State mandated Customer Service topics.
g) Upon request, Customer Services staff shall assist beneficiaries with filing grievances and appeals, accessing local dispute resolution processes, and coordinate, as appropriate, with the Recipient Rights Advisor.
h) The PROVIDER shall sufficiently display and provide to consumers how to contact Customer Services via phone and/or mail.
i) Telephone calls to the Customer Services shall be answered by a live voice during business hours. Telephone menus are not acceptable.
j) The hours Customer Services operates and the process for accessing information from Customer Services outside those hours shall be publicized.
Customer Service Requirements/Recipient Rights. PROVIDER is required to display Regional Consumer Service poster in a common area within the location/building that consumers can view. A total cost estimate is determined before contract work commences. The contractor cannot exceed the maximum without the contracting officer's permission. The final pricing will be determined when the contract is completed, or at some other previously established date in the contracting period.
1.) Provider must administer activities and programs as approved by MSHN in their annual plan. If provider wishes to add, delete or modified approved programming, they must receive written permission from MSHN Prevention Staff.
2.) If provider is the designated fiduciary for discretionary coalition funding, provider should provide coalition members with a budget update as a standing agenda item on coalition agenda. All coalition approved expenditures of these funds should be identified in coalition minutes. «SERVICES» $«Approved_Total_Prevention_Funding».00 This HIPAA Business Associate Agreement (“Addendum”) supplements and is incorporated into the agreement between the MSHN (COVERED ENTITY) and the Provider (BUSINESS ASSOCIATE OR “BA”), and is effective as of the date of the use or disclosure of Protected Health Information (“PHI”) as defined below (the “Addendum Effective Date”).
Customer Service Requirements/Recipient Rights. PROVIDER is required to display Regional Consumer Service poster in a common area within the location/building that consumers can view. A total cost estimate is determined before contract work commences. The contractor cannot exceed the maximum without the contracting officer's permission. The final pricing will be determined when the contract is completed, or at some other previously established date in the contracting period.
1.) Provider must administer activities and programs as approved by MSHN in their annual plan. If provider wishes to add, delete or modified approved programming, they must receive written permission from MSHN Prevention Staff.
2.) If provider is the designated fiduciary for discretionary coalition funding, provider should provide coalition members with a budget update as a standing agenda item on coalition agenda. All coalition approved expenditures of these funds should be identified in coalition minutes.
Customer Service Requirements/Recipient Rights. PROVIDER is required to:
a. Distribute the Customer Handbook to individuals at intake, annually, and as requested.
b. Display the LARA “Know Your Rights” Recipient Rights poster in a common area within the location/building available to view by consumers. The poster shall indicate the program rights advisor’s name and phone number and shall include the name and phone number of the regional rights consultant.
c. Ensure Recipient Rights protections are provided to consumers, as defined by XXXX, in accordance to the PROVIDER’s LARA licensing requirements.
d. Ensure there is a designated function for “Customer Services” as defined by the State of Michigan in MDHHS/PIHP Agreement “Customer Services Standards.”and e.b. Ensure Customer Services has staff to sufficiently meet the needs of the consumers engaged in services.
