Customer Service Survey Results. This category of Incentive Fee Measure is assigned a Weighted Incentive Fee Percentage of 10%. TSJ will ask the decision maker of each event to rate their overall satisfaction with the product and services provided. TSJ will create a standard survey instrument containing a series of product and service rating metrics, including the following summary question: “Based on the services provided, please rate our overall performance.” The post facility use survey data will be sent directly to the Contract Administrator for review. In addition, TSJ will work on developing an attendee survey to be distributed to convention attendees, subject to approval of the convention sponsor and available funding. The attendee survey will not form a basis for assessing TSJ’s performance with respect to this Performance T-26492.002\1086141 -23- 133\1100388.5 Measure. Periodically, Contract Administrator and TSJ shall review and discuss the survey data and identify, as necessary, areas for additional TSJ attention and improvement.
Customer Service Survey Results. This category of Performance Measure is assigned a Weighted Percentage of 10%. TSJ will ask the decision maker of each event to rate their overall satisfaction with the product and services provided. TSJ will create a standard survey instrument containing a series of product and service rating metrics, including the following summary question: “Based on the services provided, please rate our overall performance.” The post facility use survey data will be sent directly to the Contract Administrator for review. In addition, TSJ will work on developing an attendee survey to be distributed to convention attendees, subject to approval of the convention sponsor and funding availability. Periodically, Contract Administrator and TSJ shall review and discuss the survey data and identify, as necessary, areas for additional TSJ attention and improvement.
Customer Service Survey Results. This category of Performance Measure is assigned a Weighted Percentage of 10%. Operator will ask the decision maker of each event to rate their overall satisfaction with the product and services provided. Operator will create a standard survey instrument containing a series of product and service rating metrics, including the following summary question: "Based on the services provided, please rate our overall performance." The post facility use survey data xxxx be sent directly to the Contract Administrator for review. In addition, Operator will work on developing an attendee survey to be distributed to convention attendees, subject to approval of the convention sponsor, and will present the survey process to City for approval within six months after the Effective Date; provided, however, the attendee survey will not form a basis for assessing Operator’s performance with respect to this Performance Measure. Periodically, Contract Administrator and Operator shall review and discuss the survey data and identify, as necessary, areas for additional Operator attention and improvement.
