Data Collection on Interpreter Response Time Sample Clauses

Data Collection on Interpreter Response Time. KFHPW will monitor and document in the Auxiliary Aid and Service Logs, described in Paragraph 23, the attendance or response time, as appropriate, of each Qualified Interpreter service it uses to provide communication to Patients or Companions who are deaf, deaf- blind, or hard of hearing through its established process of monitoring outside vendors. KFHPW will document and investigate, per the complaint resolution process identified in Paragraph 24, any complaints by the Patients or Companions who are deaf, deaf-blind, or hard of hearing regarding the quality and/or effectiveness of services provided by the interpreter service.
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Data Collection on Interpreter Response Time. The Hospital will monitor and document in the Auxiliary Aid and Service Log, described in paragraph 25, the response time of each Qualified Interpreter service it uses to provide communication to Patients or Companions who are Deaf or Hard of Hearing through its established process of monitoring outside vendors. The Hospital will document and investigate, per the grievance process identified in paragraph 26, any complaints by the Patients or Companions who are Deaf or Hard of Hearing regarding the quality and/or effectiveness of services provided by the interpreter service. Video Remote Interpreting (“VRI”). When using VRI services, the Hospital shall ensure that it provides: (1) Real-time, full-motion video and audio over a dedicated high-speed, wide-bandwidth video connection or wireless connection that delivers high-quality video images that do not produce lags, choppy, blurry, or grainy images, or irregular pauses in communication; (2) A sharply delineated image that is large enough to display the interpreter’s face, arms, hands, and fingers, and the participating individual’s face, arms, hands, and fingers, regardless of his or her body position; (3) A clear, audible transmission of voices; and (4) Adequate training to users of the technology and other involved individuals so that they may quickly and efficiently set up and operate the VRI. 28 C.F.R. § 36.303(f). VRI shall not be used when it is not effective, for example, due to: (1) a patient’s limited ability to move his or her head, hands or arms; vision or cognitive issues; or significant pain; (2) space limitations in the room; (3) the complexity of the medial issue; or (4) any other time when there are indicators that VRI is not providing effective communication . The VRI Decision Tree will be revised as soon as is practicable to include guidance on the circumstances just listed and indicating that live interpreter services should be requested in such circumstances. Whenever, based on the circumstances, VRI does not provide effective communication with a Patient or Companion who is Deaf or Hard of Hearing (after it has been provided or is not available), VRI shall not be used as a substitute for an on-site Qualified Interpreter, and an on-site Qualified Interpreter shall be requested and provided. The on-site Qualified Interpreter shall be provided within two hours from the time it becomes evident that VRI cannot provide effective communication. Notice to Patients and Companions Who are Deaf or...
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Related to Data Collection on Interpreter Response Time

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