Deskside Support Sample Clauses

Deskside Support. Technical assistance with supported software and hardware; escalation to higher-level support as appropriate.
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Deskside Support a. Deskside Support is the process for providing technical assistance for End User requests that require a Vendor technician to provide on-site services at the End User’s Location.
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Deskside Support. Services Provided Success Measures • Manage daily issue resolution related to desktops, mobile devices and peripherals • Provide remote and deskside desktop support* • Maintain peripheral and spares stock • Provide relationship management for services provided by Central IS [Outlined on page 23] * Service may be provided remotely using remote access tools or by a visit of the technician to the requestor’s location. Remote support will typically be used as it is the most efficient for all involved, but from time-to-time it will be necessary for a technician to physically access the machine. Certain end-users may prefer a face-to-face service interaction. We will strive to satisfy such desires, but unless the circumstances of the request warrants a desk side visit, FASS IT will, at its own discretion and with prior communication with the client, deliver the service in a manner that provides the most efficient request resolution.
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Related to Deskside Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Hosting 46.7.4.1 At CLEC’s request, SBC-SWBT and SBC-AMERITECH shall perform hosting responsibilities for the provision of billable message data and/or access usage data received from CLEC for distribution to the appropriate billing and/or processing location or for delivery to CLEC of such data via SBC-SWBT’s and SBC-AMERITECH’s internal network or the nationwide CMDS network pursuant to the applicable Appendix HOST, which is/are attached hereto and incorporated herein by reference.

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