Develop Overall Operating Division Management Understanding Sample Clauses

Develop Overall Operating Division Management Understanding. The Contractor shall request from MTA and review the following documents: • Existing written policies on daily operating division operations; • Current organizational chart; • MTA Labor Agreements; • Recent history of operating division management staffing; • User documentation of automated systems used in operating division management; and • Sample operating division management statistics including unscheduled pay-by-pay type over the course of a year as well as for sample days, “protection” and “missed trip” data, and operator attendance data. The Contractor shall prepare a flowchart of MTA operating division management. The flow chart below, prepared for another agency, serves to illustrate the boundaries and some of the major phases of the operating division management processes. The boundaries of this project shall be set using a similar flow chart, the terminology shall be revised to correspond to MTA’s terminology, and the MTA processes shall be analyzed to depict them accurately. This flow chart, and more detailed charts analyzing the major processes within operating division management, shall be the basis for some of the work in Task 8.3.3. Instructors Superintendent or assistant Division manager Service Inspector Muni Garage Admin. office Radio Control Assign extraboard daily Buses available from rolling stock Assign buses and accumulate mileage Bus mileage to rolling stock Dispatch drivers and fill misses Monitor service quality Maintain bus operator records Respond to disruptions Record payroll deviations To auditing division Hear grievances Make policy/ procedural improvements Coordinate manpower, vehicle and budget requirements Monitor/Report system performance Receive complaints Administer discipline and reward programs Monitor/resolve service disruptions Monitor on-street reliefs Compile work available and bus operator attendance daily Train new bus operators Hear grievances Retrain bus operators
Sample 1
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