DUTY TO NOTIFY US. Should you discover that your Card is lost, stolen or used or PIN or any detail or particular of your Card or Card Account is stolen, disclosed or used in an unauthorised way, you shall notify us immediately of the loss, theft or unauthorised use by calling our Customer Service Hotline at 1800 111 1111 or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/disclosure and any other information that we may require.
DUTY TO NOTIFY US. You must notify us immediately if (a) the details of your Card are disclosed or known to any other person or (b) the PIN is disclosed or known to any other person or (c) the Card is lost or damaged or used by any other person or (d) any other event occurs which would, under the terms of this Agreement, allow us to suspend or cancel the use of the Card or any Electronic Services. In certain circumstances, we may also require you to make a statutory declaration and/or a police report accompanied by written confirmation of the loss, theft or disclosure and any other information that we may require. After receipt of any such notice from you, we may suspend or cancel your use of the Card and/or any Electronic Services at any time.
DUTY TO NOTIFY US. You must notify us immediately if (a) the PIN is lost or disclosed to any person or (b) the Card is lost or damaged or used by any other person or (c) any other event occurs which would, under the terms of this Agreement, allow us to suspend or cancel the use of Card or the Electronic Services. You may notify us of the loss/theft or unauthorised use by calling our Customer Service Hotline at 0000-000 0000 or at (00) 0000 0000 or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/disclosure and any other information that we may require. After receipt of any such notice from you, we may suspend or cancel your use of the Card and/or Electronic Services at any time.
DUTY TO NOTIFY US. Should you discover that your Card or Enabled Device is lost or stolen or has been accessed or used in an unauthorized way, you shall notify us of the loss/theft or unauthorised access/use by calling our Customer Service Hotline or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/misuse/disclosure and any other information that we may require.
DUTY TO NOTIFY US. Should you discover that your Card or Enabled Device is lost or stolen or has been accessed or used in an unauthorized way, you shall notify us of the loss/theft or unauthorised access/use by calling our Customer Service Hotline as soon as possible. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/misuse/disclosure and any other information that we may require from you. Unauthorised transactions should be reported to the Bank within 7 days upon receiving Cards statement, or immediately upon receiving SMS notification alerts for the unauthorised transaction. The Bank will require you to submit the necessary information or supporting documents. The Bank will assist you to report the unauthorised transactions to the associations e.g. Visa or Mastercard in accordance with their respective rules. The fraud-related dispute rules relating to unauthorised transactions has a limit of up to 35 claims for Visa Cards and up to 15 claims for Mastercard Cards. There is no dispute rights for fully authenticated transactions such as transactions with One Time Password input. All decisions are subject to the respective association’s sole discretion. The information on limits is correct as at November 2019.
DUTY TO NOTIFY US. If you believe that an unauthorized or otherwise problematic transaction has taken place under your account, you agree to notify us immediately, so that we may take action to prevent financial loss. Unless you submit the claim to us within 30 days after the charge, you will have waived, to the fullest extent permitted by law, all claims against us arising out of or otherwise related to the transaction.
DUTY TO NOTIFY US. Should the Customer or the Cardholder discover that the Card (or Enabled Device) is lost, stolen or used in an unauthorised way, the Customer or the Cardholder shall notify us of the loss/theft or unauthorised use by calling our Customer Service Hotline or by notifying us in writing. In certain circumstances, we may also require the Customer and/or the Cardholder to make a police report accompanied by written confirmation of the loss/theft/misuse/disclosure and any other information that we may require.
DUTY TO NOTIFY US. Should you discover that your Card is lost, stolen or used in an unauthorised way, you shall notify us of the loss/theft or unauthorised use of such Card by calling our Customer Service Hotline or by notifying us in writing to CIMB Bank Berhad, 00 Xxxxxxx Xxxxx, #00-00, Xxxxxxxxx 000000. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/ misuse/disclosure and any other information that we may require.
DUTY TO NOTIFY US. Should you discover that your PIN is stolen, disclosed or used without your authorisation, you may notify us of the loss, theft, disclosure or unauthorised use and request that we deactivate your Card by calling our Customer Service Hotline at 1800 111 1111 or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/disclosure and any other information that we may require. Until you do so, you shall remain liable for all Card Transactions carried out using your Card. Should you discover that your NFC SIM Card is lost, stolen or used without your authorisation or your Card is used without your authorisation, you shall notify us immediately of the loss, theft or unauthorised use by calling our Customer Service Hotline at 1800 111 1111 or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/disclosure and any other information that we may require.
DUTY TO NOTIFY US. Should you discover that your Enabled Device is lost or stolen or that your Enabled Device, GooglePay Application, or OCBC Account has been accessed or used in an unauthorized way, you shall notify us of the loss/theft or unauthorised access/use by calling our Customer Service Hotline or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/misuse/disclosure and any other information that we may require.
