Enter and View Sample Clauses

Enter and View. This is to enter and view specific types of premises where services and care are provided for the purpose of observing and assessing the nature and quality of those services and to obtain the views of the people using those services. It is important to recognise that any enter and view visit is to establish a cooperative relationship that assists in the constant improvement of service provision. Any such requests for a visit should be made in writing including:  a suggested date and time with the duration of the visit approximated  the reason for the visit and what information (anonymised) has prompted the visit  the overall structure of the visit identifying: o staff and services users/carers that authorised representatives (those who have been trained and who have undergone Disclosure and Barring Service checks) wish to meet o identification of any special communication or access needs o the types of activities that wish to be observed o whether any information (written) will be provided/handed out o whether there is a requirement for staff or service users to accompany authorised representatives during the visit  the names of the authorised representatives conducting the visit  what identification will be provided It is recognised, that on occasion it may be appropriate to conduct unannounced visits. Entry can be refused by the Trust if it is determined that this could compromise the effective provision of care services, or the privacy or dignity of any person. During the conduct of any visit, Healthwatch should ensure that authorised representatives maintain an appropriate and professional manner throughout the visit. Visits may be curtailed by the Trust if it is felt that representatives are not conducting themselves in an appropriate manner. Specifically they agree to:  treat all staff, service users and other persons with courtesy, sensitivity and respect  ensure the dignity and privacy of all with whom they come into contact with  be unobtrusive and informative  exhibit no discriminatory behaviour  respect individual confidentiality  comply with operational and health and safety requirements  avoid interrupting the effective delivery of a service and refrain from unreasonable demands that may impact on that delivery  recognise that the needs of a service user must take priority During the facilitation of a visit the Trust will:  allow and enable access to all appropriate areas of a premise  work cooperatively and in partnership  acc...