Escalation Procedure and Dispute Resolution. TxDMV will attempt to resolve disputes with project staff before escalating to executive-level management. If a dispute arises, XxXXX project staff will meet with Contractor to identify, discuss, and resolve the issue(s). If the dispute remains unresolved, the dispute resolution process will be escalated in the following manner: • If the project staff cannot resolve the dispute within a reasonable time, the TxDMV Project Monitor and Contractor’s Project Manager will meet to discuss the issue(s). • If the TxDMV Project Monitor and the Contractor’s Project Manager cannot resolve the dispute, the TxDMV executive sponsor will meet with the Contractor’s project executive in an attempt to resolve the dispute. Throughout the dispute resolution process, the Parties should make a good faith effort to work together towards a mutually beneficial resolution. To the extent Chapter 2260 of the Texas Government Code applies to the contract claim at issue, Contractor must use the dispute resolution process provided in Chapter 2260 of the Texas Government Code and the applicable TxDMV administrative rules to attempt to resolve all contract claims arising under this Contract. However, neither Party is required to use this escalation procedure prior to using any other right or remedy that is available to the Party under this Contract to resolve an issue.
