Family Experience with Plan. Experience with plan questions were asked at Rounds 2 (Panel 10) and 4 (Panel 9) for families where at least one member was covered by the plan at the time of the interview. The variable SATELIG indicates whether the policyholder-establishment was eligible for the experience with plan questions. Respondents were eligible for the experience with plan questions if someone in the RU was covered by the plan on the date of the interview and the insurance was hospital/physician or Medicare supplemental coverage. Question wording is based on questions in the Consumer Assessment of Health Plans (CAHPS®), an AHRQ-sponsored family of survey instruments designed to measure quality from the consumer’s perspective. The variables address the following topics: difficulty getting a personal doctor or nurse (GTDOCPRB), delays waiting for plan approval for care (APRVTRET, APRVDLAY), problems finding or understanding plan information (LOOKINF, PRBFDINF), problems getting help from customer service (CUSTSERV, PRBCSTSV), problems with paperwork (PAPRWRK, PRBPPRWK), and rating of experience with plan (RATEPLAN). When multiple RU members were covered by the same private plan, the respondent answered the questions once and described experiences for the policyholder and family members. These family (RU)-level responses are on each Round 2 or 4 covered person-policyholder- establishment record for the policyholder-establishment and do not vary across covered persons.
Family Experience with Plan. Starting in Panel 17 Round 4 and Panel 18 Round 2, questions regarding the family’s experience with a private insurance plan were removed from the interview. Consequently, the following variables have been removed from this delivery: SATELIG, GTDOCPRB, APRVTRET, APRVDLAY, LOOKINF, PRBFDINF, CUSTSERV, PRBCSTSV, PAPRWRK, PRBPPRWK, RATEPLAN.
