Fault Incidents. 7.4.1 During the staffed hours of the NMC. When the NMC receives information on a fault incident it is logged. Where the fault is with the System, a fault response as per Section 7.3 is initiated. Where the fault incident is not with the System, but is within the responsibility of the Client, the NMC will contact the Client as soon as possible by email and/or telephone as per Section 7.3.
Fault Incidents. (a) During the staffed hours of the NMC. When the NMC receives information on a fault incident it is logged. Where the fault is with the System, a fault response is initiated by the NMC. Where the fault incident is not with the System, but is within the responsibility of the Client, and/or a party nominated by the Client, the NMC will contact the Client, and/or the party nominated by the Client, as soon as possible by email and/or telephone.