Common use of Formal Complaint Clause in Contracts

Formal Complaint. If the response of the Adoption Committee is unsatisfactory, Clients may then file a Formal Complaint with the U.S Department of State’s “Hague Complaint Registry” at xxxx://xxxxxxxx.xxxxx.xxx/hague_convention/agency_accreditation/complaints.php. A Formal Complaint can also be filed with the state licensing authority in your state of residence. Complaints Will Not be Discouraged. New Beginnings will not discourage or retaliate against a Client for stating a grievance or making a complaint. Retaliation may be construed by the following actions: • Failure to provide normal services within a timely manner on the Client’s case. • Termination of Services to the Client, except in accordance with New Beginnings’ Adoptive Parent’s Rights found in the International Adoption Programs and Information or breaches of the terms of the Adoption Service Agreement. • If an unfavorable home study or post-adoption report is made on the Client, a higher level of scrutiny will be imposed upon such a report. A Client is the birth parent, prospective adoptive parent, adoptive parent, or adoptee who has received or is currently receiving services from New Beginnings.

Formal Complaint. If the response of the Adoption Committee is unsatisfactory, Clients may then file a Formal Complaint with the U.S Department of State’s “Hague Complaint Registry” at xxxx://xxxxxxxx.xxxxx.xxx/hague_convention/agency_accreditation/complaints.php. A Formal Complaint can also be filed with the state licensing authority in your state of residence. Complaints Will Not be Discouraged. New Beginnings NB will not discourage or retaliate against a Client for stating a grievance or making a complaint. Retaliation may be construed by the following actions: • Failure to provide normal services within a timely manner on the Client’s case. • Termination of Services to the Client, except in accordance with New Beginnings’ Adoptive Parent’s Rights found in the International Adoption Programs and Information or breaches a material breach of the terms of the Adoption Service Agreement. • If an unfavorable home study or post-adoption report is made on the Client, a higher level of scrutiny will be imposed upon such a report. A Client is the birth parent, prospective adoptive parent, adoptive parent, or adoptee who has received or is currently receiving services from New BeginningsNB.