General Rights and Responsibilities of the City. The City will be auditing the eligibility process and the administration and coordination of the paratransit program. The City will provide an accessible location for conducting eligibility in-person interviews. The City will provide and maintain the paratransit policies and public service information. The City will provide paratransit services, with the contracting paratransit operator, for the applicants to and from the City’s certification interview facility, if requested. The City will pay the cost of such transportation services. The City will provide training of Contractor personnel on regional fixed route bus services and paratransit services and policies; the Contractor shall allot time for existing and new personnel to arrange and attend relevant training with City staff. The City will provide marketing and informational materials for distribution and to be available at the determination facility. The City will review and audit the determination of ADA eligibility based on Contractor’s recommendation. The City will administer the appeals process. The City reserves the right to review and reject all personnel performing work under this Agreement including prime and sub-contractor staff. This includes any changes in personnel, which may occur during the life of this Agreement. The City may determine that any person performing work under this Agreement is not adequately qualified or properly trained. The City has the right to direct the Contractor to remove this person from working on this Agreement. The City will provide travel training to Paratransit riders as requested and/or needed by the applicant.
General Rights and Responsibilities of the City
