Generic Standards Sample Clauses

Generic Standards. For the purposes of the Programme, suppliers will be expected to: apply the spirit of the HMRC complaints handling process; manage complaints within the same timescales as those expected of HMRC; enable escalation of unresolved complaints; provide customers with details of their complaints handling policy on receipt of a complaint. This should include details of the escalation route for unresolved complaints; and provide a named contact for managing complaints. Xxx Xxxxxx (Complaints Manager) will be the HMRC contact. See Annex 1 for contact details HMRC definition of a Complaint HMRC defines a complaint as a written or verbal expression of dissatisfaction that is not resolved at initial contact. ‘Resolved at initial contact' should be interpreted as meaning that the matter can be sorted out quickly and informally with the customer, usually at the point of contact. Expressions of dissatisfaction which should be recorded as complaints will include those where: the debtor says they are making a complaint; there may be no mention of the word complaint but it is clear that the customer is unhappy with the way their affairs have been handled. Whether the complaint concerns an unreasonable delay, a mistake they feel could have been avoided, or how they have been dealt with, HMRC are keen to learn from errors and put things right as quickly as possible. Customers can make their complaint by letter, phone, fax or in person. They should summarise what they think has gone wrong and what they think should be done to put it right. HMRC will look at the debtor’s concerns and contact them as soon as possible - normally within 15 days. HMRC will normally expect to resolve most complaints at this stage. If debtors are unhappy with our response they can ask us to look at the complaint again. A senior officer who has not been involved will: take a fresh look at it and how we have handled it and give a final decision If the customer is still unhappy they can ask the Adjudicator to look into the complaint. The Adjudicator is a fair and unbiased referee, independent of HMRC. If the customer is still unhappy with HMRC's or the Adjudicator's handling of the complaint, they can ask any MP to refer their case to the Parliamentary Ombudsman. HMRC are keen to help if there are complaints and will deal with customers in a friendly and professional way. We will: treat the complaint seriously and keep it confidential not treat the customer differently from other people just because the...
Sample 1Sample 2Sample 3See All (7)
AutoNDA by SimpleDocs

Related to Generic Standards

  • Academic Standards 3.3.1. Consistent with State law, the School shall implement the Common Core or other State academic standards as may hereafter be approved by the BOE.

  • OMB Standards Unless specified otherwise within this agreement, the Subrecipient shall procure all materials, property, or services in accordance with the requirements of 24 CFR 84.40−48.

  • SUPPLIER STANDARDS OF CONDUCT Accenture is committed to conducting its business free from unlawful, unethical or fraudulent activity. Supplier will act in a manner consistent with the ethical and professional standards of Accenture as described in the Accenture Supplier Standards of Conduct, including prompt reporting of unlawful, fraudulent or unethical conduct. A copy of these standards can be found at xxxxxxxxx.xxx/xx- en/company-ethics-code.

  • Manufacturing Standards All forest products except poles, produced and sold under this contract will be manufactured to maximize the amount of logs meeting preferred log lengths and to achieve the average log length listed. Agreement No. Sort # Scaling Rule 97318 3 WS Average Log Length Preferred Log Lengths "WS" indicates that west side scaling rules apply. Minimum trim is 8 inches per scaling segment for west side scaling rules. "ES" indicates that east side scaling rules apply. Minimum trim is 4 inches per scaling segment for east side scaling rules. Poles produced under this contract will be manufactured to ANSI specifications (American National Standard Specifications and Dimensions for Wood Poles), in force at the time of signing this contract.

  • Licensing Standards The Contractor, its employees and subcontractors shall comply with all applicable licensing standards, certification standards, accrediting standards and any other laws, rules, or regulations governing services to be provided by the Contractor pursuant to this Contract. The State will not pay the Contractor for any services performed when the Contractor, its employees or subcontractors are not in compliance with such applicable standards, laws, rules, or regulations. If any license, certification or accreditation expires or is revoked, or any disciplinary action is taken against an applicable license, certification, or accreditation, the Contractor shall notify the State immediately and the State, at its option, may immediately terminate this Contract.

  • Work Standards The Contractor shall execute its responsibilities by following and applying at all times the highest professional and technical guidelines and standards. If the State becomes dissatisfied with the work product of or the working relationship with those individuals assigned to work on this Contract, the State may request in writing the replacement of any or all such individuals, and the Contractor shall grant such request.

  • Maintaining standards When using an Electronic Service you must:

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • ETHICAL STANDARDS a. Distributor and each of its sub-distributors will comply with the United States Foreign Corrupt Practices Act and without derogating from the generality of the foregoing, will not have its directors, officers or employees, directly or indirectly, offer, promise or pay any bribes or other improper payments for the purposes of promoting and/or selling Products to any individual, corporation, government official or agency or other entity. No gift, benefit or contribution in any way related to MEC or the promotion and/or sale of Products will be made to political or public officials or candidates for public office or to political organizations, regardless of whether such contributions are permitted by local laws.

  • Applicable Standards The requirements and guidelines of NERC, the Applicable Regional Entity, and the Control Area in which the Customer Facility is electrically located; the PJM Manuals; and Applicable Technical Requirements and Standards.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!