Escalation Route Sample Clauses

Escalation Route. All support issues should be raised through the Enterprise Self Service Portal. In case of difficulties please follow the escalation route shown below: • Bottomline Technical Support Centre • 0870 0818 250 (Option2) • Email: xxxx-xxxxxxx@xxxxxxxxxx.xxx • Payments SupportManager • Head of Customer Support
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Escalation Route. 7.1 All support issues should be raised through the Enterprise Self Service Portal. In case of difficulties please follow the escalation route shown below: 1st Escalation Support Centre 01992 500555 2nd Escalation Operations Manager 01992 500555 3rd Escalation 4th Escalation Operations Director EMEA 07815 878140
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Escalation Route. End-users are requested to report all incidents to the customer’s internal helpdesk, which in turn can report these incidents to Zivver as described in article 3.4 of this service level agreement. In the event of disagreement, Zivver support is obliged to involve the relevant head of Customer Success. Subsequently, an executive director of Zivver will be involved in case of ongoing disagreement or by explicit request of the customer.
Sample 1
Escalation Route. 6.1 All Incidents and Service Requests should be ra ised through the web site portal. In case of diffic ulties please follow the escalation route shown below: Self Service Portal xxxx://xxx.xxxxxxxxxx.xx.xx Support Centre +00 (0)000 000 0000 1st Escalation 2nd Escalation 3rd Escalation
Sample 1
Escalation Route. Ziggo has an internal escalation route so that Faults divided into Severity Level 1 or 2 are given sufficient and appropriate attention. The table below depicts the escalation routes. Severity Level 2 1 hour before the standard for the Repair Time is exceeded Senior Technical Service Agent 1 hour after the standard for the Repair Time is exceeded Manager Customer Operations Senior Technical Service Agent 2 hours after the standard for the Repair Time is exceeded Director Business Operations Manager Customer Operations 24 hours after the standard for the Repair Time is exceeded General Manager Ziggo Vice President Business Oper- ations Ziggo is allowed to carry out Maintenance on its Network Infrastructure in order to execute upgrades and other sorts of Maintenance and in order to offer optimal delivery of services. Ziggo pursues to carry out Maintenance outside the common office hours and to, from a professional point of view, make every reasonable effort to agree on a suitable time with the Customer to keep the number of Faults and other inconveniences due to Maintenance as limited as possible. Ziggo shall at all times pursue to keep the duration of the Maintenance as short as possible in order to offer optimal delivery of services. In connection with the execution of Maintenance the Customer shall at all times provide access to its Location.
Sample 1

Related to Escalation Route

  • Escalation If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue.

  • Emergency Escalation Escalation is strictly for purposes of notifying and investigating possible or potential issues in relation to monitored services. The initiation of any escalation and the subsequent cooperative investigations do not in themselves imply that a monitored service has failed its performance requirements. Escalations shall be carried out between ICANN and Registry Operators, Registrars and Registry Operator, and Registrars and ICANN. Registry Operators and ICANN must provide said emergency operations departments. Current contacts must be maintained between ICANN and Registry Operators and published to Registrars, where relevant to their role in escalations, prior to any processing of an Emergency Escalation by all related parties, and kept current at all times.

  • Escalation Procedure Tentative Rates for those species and products listed in A4a are subject to quarterly escalation in accordance with the following pro- cedures: The calendar quarter index average for each price index described in A5 is the arithmetic average of the three such monthly price indices preceding January 1, April 1, July 1, and October 1. The difference between calendar quarter index average and Base Index listed in A4a shall be the basis for quarterly escalation. To arrive at Current Contract Rates for timber Scaled during the preceding calendar quarter, Tentative Rates for each species shall be reduced or increased by such difference, except when the calendar quarter index average is: (a) Less than the Base Index, the reduction shall not result in a rate below Base Rate or (b) Greater than the Base Index, the increase shall not exceed the difference between Tentative Rate and Base Rate. In the event of Contract Term Extension, the escala- tion procedure will be used during the extension period, except that adjusted payment rates for any calendar quar- ter cannot be less than Tentative Rates, for each species and product group, established under B8.23 for the ex- tension period.

  • Escalation Process If Customer believes in good faith that Customer has not received quality or timely assistance in response to a support request or that Customer urgently need to communicate important support related business issues to Service Provider’s management, Customer may escalate the support request by contacting Service Provider and requesting that the support request be escalated to work with Customer to develop an action plan.

  • ESCALATION PROCEDURES 48.1 The Standard Practices outlines the escalation process which may be invoked at any point in the Service Ordering, Provisioning, and Maintenance processes to facilitate rapid and timely resolution of disputes.

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