GSI Customer Service Support Personnel Sample Clauses

GSI Customer Service Support Personnel. GSI shall provide a dedicated -------------------------------------- account manager that is responsible for the oversight of the business relationship between Xxx.xxx and GSI, the management of the customer service representatives and any performance issues that may arise during the Term. GSI shall also provide to Xxx.xxx toll-free telephone access to GSI customer service personnel, 24 hours per day, 7 days per week, to support Xxx.xxx's customer service and as a resource for Merchandise and Order issues and inquiries (e.g., order status, order availability, etc.) and questions raised by Customers to Xxx.xxx's customer service call center. All such calls and contacts, other than those that are classified as Service Contacts (defined below), shall be [*] GSI is not obligated to provide any customer support directly to Customers or prospective Customers. Notwithstanding the foregoing, in any calendar month that the Service Contact rate is greater than [*] Service Contact per [*] Orders, Xxx.xxx shall pay GSI [*] per hour for the total Service Contact Time (defined below) for that month. Service Contact means a telephone call, email, or other communication to GSI from the Xxx.xxx call center that relates to an issue for which the Xxx.xxx customer service representatives have been timely provided with the necessary information from GSI to adequately answer such Customer inquiry. Service Contact Time shall be the number of minutes that GSI customer service personnel spend replying to Service Contacts, and such number of minutes shall be equal to (a) the number of Service Contacts for a given month, less the number of contacts equal to [*] of the Orders for such month, multiplied by (b) the quotient obtained by dividing the total number of minutes devoted by GSI personnel responding to Service Contacts for that month, divided by the total number of Service Contacts for that month. GSI shall provide detailed support for any fees charged to Xxx.xxx under this Section 3.2
Sample 1
AutoNDA by SimpleDocs

Related to GSI Customer Service Support Personnel

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services. 3.2.2. Customer shall appoint a contact person with the authority to make decisions and to supply SAP with any necessary or relevant information expeditiously.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!