Handling of the complaint Sample Clauses

Handling of the complaint. 1. The secretary will check whether the complaint is sufficiently documented and substantiated and whether the complaint and complainant are admissible . 2. If the complaint is not sufficiently documented and substantiated, the secretary will notify the complainant of this in writing and give the complainant the opportunity still to do so within a period of 14 days. This response time can be extended once only. If the complaint has not been documented or substantiated in more detail in the extended response time, it will not be handled. The complainant will be notified to this effect in writing. 3. If the complaint or complainant is declared inadmissible, the complainant will be notified to this effect in writing. 4. The secretary will send the complaint declared admissible to the alleged perpetrator for response. The alleged perpetrator will be obliged to respond to this in writing within a period of 14 days. This response time can be extended if the secretary is of the opinion that this is necessary. 5. If the secretary is of the opinion on the basis of the response from the alleged perpetrator that additional information is necessary, the complainant and/or alleged perpetrator will be informed of this in writing and given a response time of 14 days to provide this information. This response time can be extended if the secretary is of the opinion that this is necessary.
Sample 1Sample 2
AutoNDA by SimpleDocs
Handling of the complaint. 1. The company or central complaints committee will check whether the complaint is sufficiently documented and will take a decision within 2 of receipt of the complaint on the admissibility of the complaint. If the complaint is declared inadmissible, the complainant will be notified of this in writing as soon as possible. If the complaint is declared admissible, the complaint will be sent to the alleged perpetrator. The alleged perpetrator will be given the opportunity to submit a statement of defence to the company or central complaints committee within 2 weeks. The statement of defence will be sent to the complainant for her/his information. 2. After the statement of defence has been received, the complainant, alleged perpetrator and any other third parties will be examined by the company or central complaints committee. Persons employed by the employer who are called up by the company or central complaints committee are required to appear. The time needed for this will be considered working hours. 3. The hearings of the company and central complaints committees are closed. A report is made of each hearing that must be signed for approval by the examinees within a week of receipt of the report, and sent back to the complaints committee, provided or not with marginal notes. If this is not done, this will be stated in the report and the report will be considered as adopted for approval without marginal notes. The complainant and alleged perpetrator will be entitled to take cognisance of all reports of the hearings and, if desired, can respond to them in writing. 4. During the hearings, the complainant as well as the alleged perpetrator can be accompanied by the company or central confidential counsellor or by counsel. The company or central complaints committee must be informed of this in writing in advance. 5. Anyone who is or will be involved in the investigation of the complaint must observe absolute secrecy regarding that which was discussed with him/her or brought up for discussion. 6. Within six weeks of the first hearing, the company or central complaints committee will issue written advice to the employer. This period can be extended once only. 7. The advice must in any case contain: - the decision or, if so, to what extent the complaint is well-founded. A complaint is well-founded if it is plausible that the undesired behaviour took place; - who was affected by the undesired behaviour; - in what way and how frequently the undesired behaviour has m...
Sample 1

Related to Handling of the complaint

  • Processing of a Grievance It is recognized and accepted by the Union and the Employer that the processing of grievances as hereinafter provided is limited by the job duties and responsibilities of the employees and shall therefore be accomplished during normal working hours only when consistent with such employee duties and responsibilities. The aggrieved employee and a Union representative shall be allowed a reasonable amount of time without loss of pay when a grievance is investigated and presented to the Employer during normal working hours provided that the employee and the Union representative have notified and received the approval of the designated supervisor who has determined that such absence is reasonable and would not be detrimental to the work programs of the Employer.

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Investigation and Prevention DST shall reasonably assist Fund in investigating of any such unauthorized access and shall use commercially reasonable efforts to: (A) cooperate with Fund in its efforts to comply with statutory notice or other legal obligations applicable to Fund or its clients arising out of unauthorized access and to seek injunctive or other equitable relief; (B) cooperate with Fund in litigation and investigations against third parties reasonably necessary to protect its proprietary rights; and (C) take reasonable actions necessary to mitigate loss from any such authorized access.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Processing Grievances The Association Representative involved and the grieving supervisor shall not leave work or disrupt departmental routine to discuss grievances without first requesting permission from his/her immediate superior, which shall not be unreasonably withheld. The Association Representative and the grieving supervisor shall be allowed a reasonable amount of time during working hours while on the Appointing Authority's premises when a grievance is investigated or presented in Steps 1 and 2.

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Procurement Related Complaints and Administrative Review 49.1 The procedures for making a Procurement-related Complaint are as specified in the TDS. 49.2 A request for administrative review shall be made in the form provided under contract forms.

  • PARTIES TO COOPERATE RESPECTING TERMINATION The Parties hereto agree to cooperate and give reasonable assistance to one another in taking all necessary and appropriate steps for the purpose of ensuring that an Account owns no Shares of a Fund after the Final Termination Date with respect thereto, or, in the case of a termination pursuant to Section 6.1(a), the termination date specified in the notice of termination. Such steps may include combining the affected Account with another Account, substituting other mutual fund shares for those of the affected Fund, or otherwise terminating participation by the Contracts in such Fund.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!