High Priority definition
Examples of High Priority in a sentence
In support of services outlined in this SLA, KnowBe4 will respond to service-related incidents and/or requests submitted by Customer within the following time frames: • Within 2 business days for issues classified as High Priority.
Tiered Response Classification Precision Emergency Categorization Urgent Issue Classification System Severity level assessment Immediate prioritization Tailored response protocols Response Time Commitments Critical (Tier 1): 30-minute response High Priority (Tier 2): 1-hour response Standard (Tier 3): 4-hour response Guaranteed Maximum Response Times On-site assessment within specified timeframes Immediate temporary mitigation Comprehensive solution implementation II.
For night support services (after business hours in the local time zone), Aviat Networks will handle all such requests that are Critical or Major that the AUTHORITY reasonably categorizes as being High Priority.