PROBLEM PRIORITY DEFINITIONS Clause Samples
PROBLEM PRIORITY DEFINITIONS. Four classifications of requests for ---- ---------------------------- information or assistance are defined. In order to classify a request, Newbridge technical support personnel will confirm with Vendor the impact of the problem to determine an appropriate classification. Where parties disagree on the classification of a particular problem, the Vendor and Newbridge primary technical contacts will undertake to discuss the problem with a view to reaching a mutually acceptable classification.
PROBLEM PRIORITY DEFINITIONS. Priority 1 : An existing network is down or there is a critical impact to the End User’s business operation. Cisco, Integrator and End User will commit full-time resources to resolve the situation.