Incident Resolution / Completion Sample Clauses

Incident Resolution / Completion. The support consultant will only close an incident after agreeing with the customer that the issue has been resolved to their satisfaction. The support consultant will also ensure the incident is updated in the knowledge base and the incident will be closed on Vivantio. The case would also be closed within 3 working days on cases where they have been marked as awaiting customer and no response has been received, there will be no exceptions to this. Information contained on Vivantio may be used to track the client’s use of the helpdesk and may lead to recommendations for further training and further consulting services as appropriate. The client can also request a report from the support manager of the usage over any period of time.
Sample 1
AutoNDA by SimpleDocs
Incident Resolution / Completion. The support consultant will only close an incident after agreeing with the customer that the issue has been resolved to their satisfaction. The support consultant will also ensure the incident is updated in the knowledge base and the incident will be closed on the call log. Information contained in the call log may be used to track the client’s use of the helpdesk and may lead to recommendations for further training and further consulting services as appropriate. The client can also request a report from the support manager of the usage over any period of time.
Sample 1

Related to Incident Resolution / Completion

  • Construction Completion The related Construction shall have been completed substantially in accordance with the related Plans and Specifications, the related Deed and all Applicable Laws, and such Leased Property shall be ready for occupancy and operation. All fixtures, equipment and other property contemplated under the Plans and Specifications to be incorporated into or installed in such Leased Property shall have been substantially incorporated or installed, free and clear of all Liens except for Permitted Liens.

  • Synchronization, Commissioning and Commercial Operation 4.1.1 The Power Producer shall give at least thirty (30) days written notice to the SLDC and GUVNL, of the date on which it intends to synchronize the Power Project to the Grid System.

  • Synchronisation Commissioning and Commercial Operation 8.1 The Developer shall provide at least forty (40) days advanced preliminary written notice and at least twenty (20) days advanced final written notice to ESCOM of the date on which it intends to synchronize the Power Project to the Grid System.

  • Project Completion Part 1 – Material Completion

  • PROGRESS AND COMPLETION 8.2.1 All time limits stated in the Contract Documents are material terms and time is the essence of the Contract. A failure by Contractor to do what is required by the time specified in the Contract Documents is a breach of the contract.

  • Commencement of Interconnection Activities If the Developer executes the final LGIA, the ISO, Connecting Transmission Owner and the Developer shall perform their respective obligations in accordance with the terms of the LGIA, subject to modification by FERC. Upon submission of an unexecuted LGIA in accordance with Section 30.11.3, the Parties shall promptly comply with the unexecuted LGIA, subject to modification by FERC.

  • Project Implementation 2. The Borrower shall:

  • Construction Sequencing In general, the sequence of the proposed dates of Initial Operation of Interconnection Customers seeking interconnection to the Transmission System will determine the sequence of construction of Network Upgrades.

  • Commencement, Prosecution, and Completion of Work The Contractor will be required (a) to commence the Work under this Contract on the applicable Proceed Order Date, (b) to prosecute the Work with faithfulness and energy (c) to install the various parts of the work with equal steps shown on the Overall Project Schedule and at the same rate (or better) shown on the Overall Project Schedule and (d) to complete the Work within the Contract Time, as adjusted. Commencement of the Work shall mean actual physical work on the Site. Unless otherwise agreed, and subject to Change Orders, Material Completion of the Project must be achieved on or before the date established as the Material Completion and Occupancy Date under the Schedule.

  • Commissioning Commissioning tests of the Interconnection Customer's installed equipment shall be performed pursuant to applicable codes and standards. If the Interconnection Customer is not proceeding under Section 2.3.2, the Utility must be given at least ten (10) Business Days written notice, or as otherwise mutually agreed to by the Parties, of the tests and may be present to witness the commissioning tests.

Time is Money Join Law Insider Premium to draft better contracts faster.