Information System Technician Sample Clauses

Information System Technician. Perform personal computer setup, installation, and/or post installation support duties. Duties include but are not limited to the un-boxing and setup of all hardware, installation of software, pc configuration to include network interface card and cables, delivery to and setup of equipment at the customer site, complete system and network integration testing, customer orientation to the system, diagnosis of hardware and software malfunctions, and problem resolution. Duties: Troubleshoot PC freezes, slow processing, and no boot up Provide training, support and instruction on Office X. Install peripherals on Windows PC (scanners, digital cameras, printers, handheld devices, zip drives, card readers, etc.) Replace defective components (monitors, keyboards, HDD, CD drives, FDD, CPUs, power supplies, video cards, RAM, mouse, etc.) RIS (MSI package) new PCs Migrate user profiles and documents between old and new PCs Relocate workstations Submit requests to Vendors for warranty replacement parts Run Dell Diagnostics on PCs Answer Helpdesk phone as needed Monitor, process, and update complete trouble tickets Perform analysis and completion of work requests that are assigned Provide 1st and 2nd level of support to user requests Deploy and configure new PCs Utilize Desktop Management software to resolve desktop problems Provide break/fix solutions for PC hardware and software Install and configure network/local printers Troubleshoot and repair printers Install transfer kits, drums, toners, ink cartridges Submit printer service requests to Vendors Troubleshoot network connectivity Install and support various peripherals, scanners, digital cameras, digital card readers, PDAs, Blackberry units, etc. Install, configure, and support docking stations and laptops Install and configure hardware upgrades, memory, video/sound cards, CD writers, etc. Install and configure third party software Provide training, support and instruction to users Perform maintenance on computers, which includes clearing hard drive temp files, scanning for ad/spy-xxxx, defrag, etc. Provide timely onsite service and support for over 25 remote locations Provide client anti-virus support for the network Qualifications: Minimum of 2 years of knowledge of and experience with MS Windows 2000 & XP, and Office XP on Intel compatible platforms A+ Certification Must be able to lift forty (40) pounds Must possess a valid California drivers license
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Related to Information System Technician

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