Inmarsat Customer Services Sample Clauses

Inmarsat Customer Services. Inmarsat Customer Services is responsible for informing LESOs/NBAs when an MES has been barred or unbarred by a LESO, and for maintaining a database of barred MESs. For each mandatory barring received Inmarsat Customer Services reserves the right to discuss and clarify the case with the originating LESO before informing the other LESOs. This may delay its action depending on the speed of response from the LESO. To simplify the operation of the procedure for users without reducing its effectiveness Inmarsat Customer Services will: (a) not accept additional barring requests from a LESO which has already barred and not unbarred an MES under the procedure (mandatory and discretionary), even though they may be for different reasons. (b) bar all IMNs on the MES, i.e. all IMNs related to the MES will be barred, unless the LESO which initiates the barring explicitly specifies that barring is to be applied only to one or more specific IMNs. In barring an MES with multiple IMNs, the initiating LESO only needs to identify one, usually but not necessarily the primary IMN. Inmarsat Customer Services acts as a store-and-forward centre for LESOs for all barring and unbarring transactions, it is not responsible for the suspension of an MES to utilise the Inmarsat space segment when barred. This is the sole responsibility of the LESOs who send barring and unbarring notifications to Inmarsat Customer Services via their NBA. Inmarsat Customer Services shall monitor non-compliance with mandatory barring and circulate a monthly non-compliance reports and implement any penalties or central barring as and when decided by Inmarsat.
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Related to Inmarsat Customer Services

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

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  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Billing Services 6 SECTION 3.01.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

  • Autism Services This plan covers the following services for the treatment of autism spectrum disorders. • Applied behavior analysis when provided and/or supervised by an individual licensed by the state in which the service is rendered. See the Summary of Medical Benefits for the amount that you pay. • Physical therapy, occupational therapy, and speech therapy services when rendered as part of the treatment of autism spectrum disorder. A benefit limit will not apply to these services. • Psychological and psychiatric services, and prescription drugs are also covered. See Behavioral Health Services and Prescription Drugs and Diabetic Equipment or Supplies for additional information. Coverage for autism spectrum disorders does not affect any obligation of a school district, a state or other governmental entity to provide services to an individual under an individualized family service plan, an individualized education program, or similar services required under state or federal law. Services related to autism that are furnished by school personnel are not covered under this plan.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

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