Irregular Card Activity Alerts (FTEU). By enrolling in Online Services and providing us with your text number, you consent to receiving irregular card activity alerts; no registration is required. These alerts are sent to your mobile device automatically from short code 23618 (for debit card activity) and 72799 (for credit card activity) when transactions involving your card or card number appear suspicious or otherwise irregular, possibly signaling fraud or identity theft. (Please note these two short codes are different from our short code previously referenced for other types of alerts.) These alerts are interactive; thus, you reply to the text with a “Yes” to confirm no fraud, or a “No” to confirm the transaction was not authorized by you. Irregular card activity alerts are sent to you only between the hours of 7:00 a.m. and 10:00 p.m. (your time zone based on your zip code). Because the alerts are part of a free-to-end-user (FTEU) program, no fees are charged to you to receive or respond to the texts, either from the Credit Union or your wireless plan carrier. Message frequency varies, as alerts are only sent when there is suspicion of fraud. Wireless plan carriers are not liable for delayed or undeliverable messages. FTEU programs are not supported by all wireless carriers, and carrier participation is limited. Therefore, depending on your wireless carrier, you may not be able to receive these alerts. You have the right to withdraw your consent to receive irregular card activity alerts and to cancel them. To stop receiving these alerts text “STOP” to short code 23618 (for debit card alerts) or to short code 72799 (for credit card alerts). For other assistance with these alerts, text “HELP.” Alternately, you may call us at our 24/7 Member Services using the number provided in Section VIII – Contact Information. Irregular card activity alerts are an added security service we offer to our members, and we provide no guarantee that this service will detect or prevent all or any fraudulent transaction(s), or that you will receive all sent alerts. You therefore remain responsible for monitoring your accounts and reporting to us any unauthorized activity you detect on your accounts as soon as possible, and for keeping your text number updated in our records.
