Issue Resolution Assistance Clause Samples
The Issue Resolution Assistance clause establishes a process for parties to seek help in resolving disputes or disagreements that arise during the course of their agreement. Typically, this clause outlines steps such as notifying the other party of the issue, engaging in good faith discussions, or involving a neutral third party like a mediator to facilitate resolution. Its core practical function is to provide a structured, non-adversarial method for addressing conflicts, thereby helping to prevent escalation to formal legal proceedings and promoting efficient, amicable solutions.
Issue Resolution Assistance. Cadence will acknowledge receipt of Customer’s service request (a “SR”) within four (4) Prime Shift hours. Customer’s SR shall include a detailed description of the nature of the issue, the conditions under which it occurs and other relevant data sufficient to enable Cadence to reproduce a reported error in order to verify its existence and diagnose its cause. Upon completion of diagnosis Cadence will provide Customer appropriate assistance in accordance with Cadence’s standard commercial practices, including furnishing Customer with an avoidance procedure, bypass, work-around, patch or hot-fix (i.e., a Customer specific release for a production stopping problem with no work-around) to correct or alleviate the condition reported.
Issue Resolution Assistance. Enova will acknowledge receipt of Cash America’s service request (a “SR”) in a timely manner, and will respond with an estimated time required to resolve the SR based on the nature of the SR. Cash America’s SR shall include a detailed description of the nature of the issue, the conditions under which it occurs and other relevant data sufficient to enable Enova to reproduce a reported error in order to verify its existence and diagnose its cause. Upon completion of diagnosis of the issue, Enova will provide Cash America with appropriate assistance in accordance with Enova’s standard commercial practices, including furnishing Cash America with an avoidance procedure, bypass, work-around, patch or hot-fix (i.e., a Cash America specific release for a production stopping problem with no work-around) to correct or alleviate the condition reported. The Parties agree that if Enova fails to respond to any SR within the corresponding response time, Cash America shall be due a credit in an amount equal to 1% of the Maintenance Fees (“Response Resolution Credits”). Any Response Resolution Credits due under this Section 9(f) will be applied to any future Maintenance Fees, or, if the future Maintenance Fees are not sufficient to satisfy these credits, then Enova shall pay Cash America such amounts owed within 30 days of the determination of such credits.