KBkixx xxx'x Xbligations. In connection with the obligations to be performed by CANICOM pursuant to this Task Order, KBkixx.xxx xxxll provide:
4.1. Accurate and current advertising and media campaign schedules, call forecasts, e-mail forecasts, workstation forecasts, and calling lists that allow CANICOM to maintain staffing levels and meet inbound and outbound performance and services levels.
4.2. A ninety (90) day rolling forecast for workstation and agent requirements, with fourteen (14) days being a firm forecast.
4.3. A dedicated project manager or contact who can serve as CANICOM's interface throughout the project.
4.4. The initial agent training for both CANICOM and KBkixx.xxx xxxnts. This training will include product training on KBkixx.xxx'x xoods and services, as well as corporate culture and philosophies, including goals and objectives. Training related to Smitx-Xxxxxxx'x MACS software will also be included.
4.5. Scripts, product information, pricing, service information and materials as needed by CANICOM for the process of handling customer calls and e-mail inquirers.
4.6. Licenses for the MACS and HP systems, as well as for eGain, for use by CANICOM Customer Service Representatives.
4.7. A point to point T1 line with enough capacity to handle the estimated data transmissions.
4.8. Phone and data line charges are to be paid by KBkixx.xxx, xx billed separately at an additional cost ($0.062 per minute for voice and $391.05/month for a 36-month agreement or $342.24/month for a 60-month agreement for data. Installation charges of $626.50.)
4.9. Replacement equipment for lost or damaged equipment, unless such equipment is lost or damaged because of the negligence of CANICOM.
4.10. A security deposit of $50,000 (approximately one month's phone bill)
4.11. The following data hardware or equivalents:
KBkixx xxx xxx request at any time the removal of any individual performing Services under a Task Order if KBkixx.xxx xxxieves that individual is not qualified to perform the Services or does not meet appropriate professional standards. CANICOM will remove any such individual from the project if CANICOM determines there is a reasonable basis for KBkixx.xxx'x xomplaint.
KBkixx xxx xxxees to use its best effort to provide CANICOM with reasonable support related to the training of new agents to perform the Services.
KBkixx xxx xxxees to provide reasonable administrative support, computer facilities and other support, each as described more particularly in a Task Order, which are necessary to perform the services under a Task Order. KBkixx.xxx xxxees to perform in a timely fashion those tasks and provide the personnel agreed to by the parties as set forth in a Task Order to promote success of the project being performed by the Task Order.
KBkixx xxx xxxll provide the services, materials and make payments to CANICOM as set forth herein and/or in any Task Order.
KBkixx xxx xxxees to indemnify, defend and hold harmless CANICOM and its subcontractors, officers, agents and employees from any and all claims, actions, damages, liabilities, costs and expenses, including reasonable attorneys fees and expenses, in connection with claims of third parties resulting from or arising out of the work performed, or sale/fulfillment of KBkixx.xxx xxxds and services. CANICOM shall indemnify, defend and hold harmless KBkixx.xxx xxx its subcontractors, officers, agents and employees from any and all claims, damages, actions, liabilities, costs or expenses, including reasonable attorney's fees and expenses in connection with claims of third parties resulting from or arising out of CANICOM's misrepresentation of KBkixx.xxx'x xoods and services, or Canicom's negligence.
KBkixx xxx xxxees that CANICOM's service business, and all of its ideas, methods, concepts, know-how, structures, techniques, inventions, developments, discoveries and proprietary data or programs and other information identified as proprietary by CANICOM which may be disclosed to KBkixx.xxx xx confidential and proprietary information of CANICOM ("CANICOM Confidential Information"). CANICOM agrees that KBkixx.xxx'x xusiness plan, and all of its ideas, methods, concepts, know-how, structures, techniques, inventions, developments, discoveries, database information and proprietary data or programs and other information identified as proprietary by KBkixx.xxx xxxch may be disclosed to CANICOM is confidential and proprietary information of KBkixx.xxx ("XBkixx.xxx Xxxfidential Information"). KBkixx.xxx Xxxfidential Information and CANICOM Confidential Information are collectively referred to as "Confidential Information." The obligations of this Section 9 shall survive the expiration or termination of this Agreement. Confidential Information shall not include any information which: (a) is already known to the party; (b) is or becomes part of the public domain through no wrongful act of said party; (c) is received from a third party without similar restrictions and without breach of this Agreement; (d) is independently developed by that party; or (e) is approved for release by written authorization of the other party.
KBkixx xxx'x xdvertisements directing calls to the telephone lines serviced by CANICOM shall contain the name of KBkixx.xxx'x xoods and services and shall not include or refer to CANICOM in any way or in any manner KBkixx.xxx'x xdvertisements shall not suggest that CANICOM is selling or has an interest in the product or service or is in any manner affiliated with KBkixx.xxx or has an ownership interest in KBkixx.xxx.
KBkixx. XXX xxx NETCENTIVES hereby agree that KBKIXX.XXX xxxll be a Platinum sponsor of the 1999 ClickRewards Holiday Promotion.
KBkixx. XXX xxxl provide:
