Agent Training. 4.1 Contractor shall ensure that any Agent who access applications or information stores which contain Metro Government Information are adequately trained on the appropriate use and protection of the information or information and the security of the application. Completion of this training must be documented and must occur before Agent may access any Sensitive Information. This training must include, at a minimum:
Agent Training. Agent must be qualified to properly represent the features, limitations, and technical requirements of the services it sells, and may be required to attend training seminars that Bandwave Systems may hold for the benefit of its Agents.
Agent Training. Prior to soliciting individuals to enroll in a Plan Product, Agent must participate, and will require its employees and contractors to participate in, an orientation and training program to become informed about Plan policies and procedures, Medicare Advantage Plans and the CMS regulations governing the sale and solicitation of Medicare Advantage Plans. Agent may solicit Plan Medicare group or individual plans only if Agent has completed Plan’s required training. Plan’s required training includes the following: X. XXXX, NAHU or Xxxxxx training completion with certification;
Agent Training a) IBM new hire classroom training shall include “two days of pre-process training” and Process Training as follows:
Agent Training. Training is available subject to additional fees and expenses. As set forth in the applicable Services Order, Genesys will provide initial user training to Customer’s trainer and administrative Agents. Classroom or in-person training shall be conducted at a mutually acceptable location and date. Customer will cause one or more of its employees to attend “Train the Trainer” training prior to the planned Provisioning Date. Thereafter, Customer’s trainer will conduct user training for Customer’s Agents that are expected to commence use of the Genesys Cloud Services as of the planned Provisioning Date. Following the planned Provisioning Date, Customer’s trainer will provide user training on an ongoing basis to enable Customer’s Agents continued use and understand the functionality of the Genesys Cloud Services as appropriate for the Agents’ areas of responsibility.
Agent Training. The agent resources described in Section 6.1 shall have the training described in this Section. Additionally, ALLTEL shall provide and Client shall pay for training of additional agents (fifteen (15) agents) during each of the months of September and October an estimated thirty (30) as needed to compensate for attrition.
(a) Xxxx inquiry agents shall have ten (10) full days of training prior to starting production. Training shall include Customer Account Management System (CAMS), Report Viewing System (RVS) and Basic Telephony. Each agent shall also have soft skills training, business process training and on-the-job training by sitting with an experienced agent.
(c) Feature and disconnect order agents shall have two (2) days of training - one day of soft skills and telephony and one day of CCS. The training described in this Section 6.3 shall be provided by ALLTEL or ALLTEL's subcontractor and shall be billed to Client in accordance with Section 2.6 of Exhibit E."
Agent Training. The project’s urban demand creation strategy builds on the “TEM mais” or private clinic network NAMPULA 39 95 27 35 196 SOFALA 45 48 86 20 199 (TEM+) model already used by PSI, which seeks to share information and create demand for FP directly at the household and community level through home visits and community meetings. Table 11 describes the number of IPC agents trained since the start of IFPP, illustrating the high number of trainees for Sofala province in FY3. At the end of Q2, the IPC agents were oriented to include additional priority activities such as water and sanitation awareness and ended up in other post-emergency NGOs. In Q3 FY4, 20 additional IPC agents were trained in Sofala, while no new IPC agent were trained in Q4 FY4. In addition to the initial trainings, monthly updates are carried out to increase IPC agents’ abilities to use the updated version of the digital platform “Connect with Xxxxx” (CwS) which operates on a more advanced cell phone model (VODAFONE SMART E9) and allows IPC agents to follow-up with WRA and their families. Monthly technical updates are also provided with focus on the importance of FP compliance, client follow-up, reporting behavior change barriers met at each household visited, and involvement of community leadership to conduct male group sensitization. <.. image(Uma imagem com pessoa, exterior, banco, edifício Descrição gerada automaticamente) removed ..> individual prevention measures (social distancing and hand washing) were promoted in their daily activities; messages underscore the importance of not interrupting particularly this time FP, uncertainty and the increase in cost-living; the IPC agents shared their CwS number with their clients to be more easily reachable for counselling, accompanied referrals or further short- term methods provision. In order to ensure continuity of short-term contraceptive methods, authorization to provide these methods was requested from respective DPS. As a result, pills were immediately authorized while Sayana Press application was dependent upon IPC agents training. These trainings were carried out in Q4 FY4 in In the first week of April, the urban component developed a plan to adapt the demand creation activities to the COVID-19 context, revising the responsibilities of each team member. It should be noted that at the onset of the state of emergency, the community leaders as well as some families understood that people should not work and should stay at home. IPC agents we...
Agent Training. The Examiners reviewed both the Companies’ and Insphere’s policies and procedures to determine compliance with the RSA Standards of this section. In addition, samples of 3 different groups of agents were selected and tested. The 3 groups of agents included agents contracted by the Companies after July 1, 2009 but remained with the Companies less than one year (New Agents Less Than 1 Year), agents contracted by the Companies after July 1, 2009 and remained with the Companies more than one year (New Agents More Than 1 Year) and agents contracted by the Companies as of July 1, 2009 and remained with the Companies more than one year (Tenured Agents). The testing examined the Companies’ methods for training, testing and appointing agents at various points based on the applicable Standards. The Companies’ process to allow only appointed agents to submit business was also tested under a separate sample. Although not the direct subject of the examination, the Examiners would like to make a comment about updating of training materials. While looking at the materials provided by the Companies, the Examiners note that in 2010, the Companies delegated responsibility for updating the training materials to Insphere. Insphere’s policy states that only major changes require approval from a carrier, and minor changes do not require approval. It does not appear that the terms “major” and “minor” changes have been defined anywhere. It is the opinion of the Examiners that The Companies should require prior approval before any changes are made to the training materials in order to assure that The Companies’ positions are properly conveyed. The table below summarizes the Agent Training review results:
1. A.2 N/A N/A 0 0.0% Pass
1. A.3 5,373 64 1 1.56% Fail 1.B.2 367 64 0 0.0% Pass 1.B.3 1,787 64 6 9.38% Pass 1.C.2 1,787 64 0 0.0% Pass
1. D.2 N/A N/A 0 0.0% Pass 1.D.3 5,373 64 1 1.56% Pass 1.D.4 95,055 119 0 0.0% Pass 1.D.5 N/A N/A 0 0.0% Pass 1.D.7 1,787 64 3 4.68% Pass
1. E.1 N/A N/A 0 0.0% Pass
1. E.2 N/A N/A 0 0.0% Pass 1.E.7 100 30 0 0.0% Pass
Agent Training. On-line pre-training will be implemented to launch in Spring 2013. In person training and certification training sessions will be scheduled for June through September 2013, in advance of the initial open enrollment period. Training will be held in multiple locations throughout Oregon. Training locations and sessions will be established with the intent to reach all agents who desire affiliation with Cover Oregon, with locations and sessions expanded based on demand. Training will be provided free of cost to the agent.
Agent Training. Agent shall become familiar with, and shall comply with, WHA’s organization, rules, procedures, and WHA Products. Agent shall participate in WHA marketing training programs, and during the term of this Agreement, Agent shall attend seminars and educational meetings concerning WHA organization, procedures, and WHA Products when necessary to maintain Agent’s knowledge. WHA shall be responsible for training Agent regarding WHA Products, and shall notify Agent of any significant changes to such WHA Products. Agent shall be responsible for the training of its Associates. [1300.59]